@Jim_Amazon

Latest reply, "I" did not do anything, all it says is You You You. What the heck? Everything in that canned reply is about returning. They have not gotten the item, it is delayed. All my returns are Amazon driven, they authorize, not me. There was no return request to begin with anyway. This is why we loathe overseas seller support.

Hello from Amazon Selling Partner Support,

We see that you have contacted us regarding that you want to know why does the "Problem with this order" option was not shown to the buyer, since the order got delayed.

Here are the Customer eligibility criteria for filing a claim:

-You did not authorize or respond to the return request within the 48-hour period. You can monitor your return requests in Manage Returns on Seller Central. To authorize a return request, you must select Authorize request for the order that the customer has contacted you about. If you do not want to authorize the return, you must still respond to the customer and tell them why you are denying their return request.

-You closed the return request or authorized it with a prepaid return label that had invalid tracking.

-You authorized the return request with an international return address but failed to provide a prepaid return label. You must either edit the return authorization and upload a prepaid return label with valid tracking, or issue a full refund within five days of receiving the return request.

If the query has not yet been resolved then please inform the buyer to contact the customer support for this query and let them assist the buyer regrading with the option "Problem with this order" is not showing and A-Z claim.