Lost orders /This is an unreasonable rule. I believe that whether it is orders from Amazon or other platforms, the seller's assets are ultimately lost during delivery,
This is an unreasonable rule. I believe that whether it is orders from Amazon or other platforms, the seller's assets are ultimately lost during delivery, and there is no feedback on the tracking number, and the buyer has not received the goods. But the goods are missing and this is the seller's asset. Why can they use this reason not to compensate. Is this in compliance with the law?
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Lost orders
If your order isn’t delivered within 7 days after the promised delivery date or estimated delivery date, you can claim a lost reimbursement with Selling Partner Support. Orders that are marked as delivered by the carrier aren’t eligible for reimbursement.
Your claim must include all of the following:
Order ID
Proof of the original non-Amazon order, such as a screenshot of your Shopify order, including all affected ASINs and corresponding quantities, as well as the buyer’s name and address
Proof of refund or replacement provided to the buyer, including the buyer’s name and address
Tracking IDs for the affected shipments, if the order contained multiple shipments
Lost orders /This is an unreasonable rule. I believe that whether it is orders from Amazon or other platforms, the seller's assets are ultimately lost during delivery,
This is an unreasonable rule. I believe that whether it is orders from Amazon or other platforms, the seller's assets are ultimately lost during delivery, and there is no feedback on the tracking number, and the buyer has not received the goods. But the goods are missing and this is the seller's asset. Why can they use this reason not to compensate. Is this in compliance with the law?
-----------------------
---------------------------------------------------------------------------------------------------------------------------------------------
Lost orders
If your order isn’t delivered within 7 days after the promised delivery date or estimated delivery date, you can claim a lost reimbursement with Selling Partner Support. Orders that are marked as delivered by the carrier aren’t eligible for reimbursement.
Your claim must include all of the following:
Order ID
Proof of the original non-Amazon order, such as a screenshot of your Shopify order, including all affected ASINs and corresponding quantities, as well as the buyer’s name and address
Proof of refund or replacement provided to the buyer, including the buyer’s name and address
Tracking IDs for the affected shipments, if the order contained multiple shipments
1 respuesta
Dominic_Amazon
Hi @Seller_eOubz98NlEV1M,
Dominic from Amazon here. Is there an issue around a lost order you would like me to look into? As the help page states, if you do provide the following info, Order ID, Proof of the original non-Amazon order, proof of refund, and tracking ids, the order will be reimbursed.
Best,
Dominic
