Texas Seller Snow Storm
Hello, I am a new seller on Amazon and this is my first time encountering an issue like this. Texas is currently in the middle of a snow storm and the state isn't able to handle it too great. USPS, FedEx, and UPS are all closed as well as a lot of roads.
I'm mainly worried about my account health since I haven't had any late order dispatches before this / I also recently entered the SFP trial and would hate to get penalized for something entirely out of my control. I contacted support and they said they don't make exceptions for late dispatches but I feel like that can't be right? Anyway thank you anyone who can help
Texas Seller Snow Storm
Hello, I am a new seller on Amazon and this is my first time encountering an issue like this. Texas is currently in the middle of a snow storm and the state isn't able to handle it too great. USPS, FedEx, and UPS are all closed as well as a lot of roads.
I'm mainly worried about my account health since I haven't had any late order dispatches before this / I also recently entered the SFP trial and would hate to get penalized for something entirely out of my control. I contacted support and they said they don't make exceptions for late dispatches but I feel like that can't be right? Anyway thank you anyone who can help
4 respuestas
Seller_OvL8C4BJWiuS9
In these situations, knowing there will be a weather event that may delay your shipments, you should put your account on vacation or change your handling/shipping time to accommodate the possible interruption.
Seller_Hi7wbO2Kbo6bl
For once Seller Support is correct. Amazon does not make allowances for sellers in bad weather situations.
Amazon expects you to stop selling if you know you cannot ship.
