Fake negative reviews in one day and all unverfied purchases
More than 10 1-star reviews just hit all our new products. They're all "Not a verified purchase," and they all popped up on the same day. It's pretty obvious to us that this looks like a competitor's work. All these reviews are on similar products in the same category, and they appeared out of nowhere, especially since we just launched these products with no reviews before.
Can something be done about these unverified reviews? Any help or advice on how to deal with this would be really appreciated.
Case ID is 14534338051
Fake negative reviews in one day and all unverfied purchases
More than 10 1-star reviews just hit all our new products. They're all "Not a verified purchase," and they all popped up on the same day. It's pretty obvious to us that this looks like a competitor's work. All these reviews are on similar products in the same category, and they appeared out of nowhere, especially since we just launched these products with no reviews before.
Can something be done about these unverified reviews? Any help or advice on how to deal with this would be really appreciated.
Case ID is 14534338051
9 respuestas
Seller_rI7BZIczK8iAC
Normally, the AI will recognize that and suspend implicated seller accounts or avoid the creation of future seller accounts.
You have no other choice than to wait it out. Good luck.
Seller_CIV7O3AAFJ7O6
There are more unverified purchases on our products appearing. This is so unfair and we have opened cases and the suuport teams is not helpful at all. They advise they support customer to express their honest opinion. However, the legitimacy of these opinions comes into question when the reviews are marked as unverified purchases, especially considering our products are exclusively sold on Amazon. This exclusivity makes it impossible for these products to be purchased from other sources.
Given these circumstances, how can these reviews be considered honest opinions?
Seller_CIV7O3AAFJ7O6
This is just an example of the Negative review this person has left. All unverified purchases. Multiple cases and multiple calls and we still have more negative unverified reviews appearing.
Seller_CIV7O3AAFJ7O6
I have opened numerous cases regarding unverified purchase negative reviews. Amazon still replies that they don't find wrongdoing in this. I really don't understand how as this is clearly a planned target against our new products. All these reviews appear on the same day. And today I have received another three unverified reviews. and clearly, the person who leaves reviews is paid to do so as the profile has only negative and unverified reviews. and most negative reviews are in the same category.
Please help me.
@Veronica_Amazon @Cooper_Amazon
Seller_CIV7O3AAFJ7O6
Today we got another round of 1-star unverified purchase reviews hitting our products. The fake reviewers are just unstoppable. They just wanted to destroy any new products on Amazon to prevent other people from selling.
@Cooper_Amazon I've seen you helped other people in the forum. Could you please help me?
Tatiana_Amazon
Hi @Seller_CIV7O3AAFJ7O6,
Tatiana from Amazon here. I've just reached out to you via case 14606748601. You will see the case associated with the account you use for the Seller Forums.
I've asked for some additional information for you there, but please be aware that I will not be able to share any updates or outcomes of subsequent investigations.
Tatiana
