Hi there @Seller_Ea1Xj6VPuZtN8,

I do hope this finds you well.

"I received a deactivation of my FBM listings and hold on payments disbursements due to a dropshipping Policy violation. "

I understand your account has been deactivated due to violations of Amazon's drop shipping policy.

"However I'm unable to determine exactly what caused it, as I strictly dropship from legitimate wholesale suppliers and am identified as the seller of record for every order shipped. All suppliers are US based and ship to my US customers."

I also understand you have yet to identify what occurred in your processes which would have violated this policy.

In terms of you sourcing from 'legitimate wholesale suppliers,' there is more of an issue with the fact they are being directly shipped to your customers rather than coming from you and your business. There are a lot of implications for a drop shipping business model, such as difficulty in verifying supply chains and authenticity, as well as confusion for you customers if they are unsure of who to contact if the products are not meeting their expectations.

Of course, this is where the importance of ensuring you are the seller of record comes into play. What process do you have to ensure your suppliers are only putting your information on and in the packages? What evidence can you provide that you are the one who is responsible for refunds or exchanges?

"not being able to accept my charge method, which locked me out on my account for 6 days. During this period i received an A-to-Z claim for an item that was unfortunately lost in transit by Fedex. But I could not login into my account to resolve the claim. I think this is what triggered the deactivation."

Under certain circumstances, something like this could deactivate your account. However, if you received the notification in which states the account has been deactivated due to violations of the drop shipping policy, multiple orders might have claims or negative feedbacks. Did you see an increase in either of these? What did the customers say? Was there anything that could be cause for concern?

"As for appealing this, I had to upload 365 days of invoices, which I was able to do, and provide packing slips and wholesale supplier dropship agreements"

I suggest ensuring your invoices meet the requirements of responsible sourcing documentation. These documents:

• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
• Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
• You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.

Are these invoices from the suppliers for items you purchased and had on hand.... or is this still in regards to the orders you have placed with those supplier only after receiving a customer order?

@Seller_OvL8C4BJWiuS9 has great points, too.

Please feel free to provide the clarification to your situation. This can include a copy of the performance notification or e-mail response you received.

All the best,

Stevie