Any suggestions on how to flag orders going to a certain address?
Hello. I am just wondering if any of you have tips or know how to possibly flag or block certain delivery addresses that are known to have fraud issues, so we can catch these before they go out the door.
We have been getting some orders from a specific address which turns out to be a shipping and printing service and I can see they have a lot of reviews that say people use that address for fraudulent orders all the time. Every time I see this address there is always a customer saying they didn't receive something, and they don't contact us for 2 weeks after it shows it was delivered. They always want us to reship the order (never ask for refund, that is usually the first red flag) and always bring up to send it as soon as possible to avoid negative reviews.
I do have a pretty effective way to respond to these types of messages from customer’s and haven't had any major issues, but I’m hoping to find a way to prevent these from going out the door without manually reviewing every delivery address prior to our shipping department shipping them out.
Just for background we are fulfill our own orders, we do not use Amazon buy shipping because believe it or not we get better rates using our Endicia account 90% of the time (we tried it for a while and it just wasn't worth the trouble). 95% of our shipments are under 1 pound.
Any suggestions on how to flag orders going to a certain address?
Hello. I am just wondering if any of you have tips or know how to possibly flag or block certain delivery addresses that are known to have fraud issues, so we can catch these before they go out the door.
We have been getting some orders from a specific address which turns out to be a shipping and printing service and I can see they have a lot of reviews that say people use that address for fraudulent orders all the time. Every time I see this address there is always a customer saying they didn't receive something, and they don't contact us for 2 weeks after it shows it was delivered. They always want us to reship the order (never ask for refund, that is usually the first red flag) and always bring up to send it as soon as possible to avoid negative reviews.
I do have a pretty effective way to respond to these types of messages from customer’s and haven't had any major issues, but I’m hoping to find a way to prevent these from going out the door without manually reviewing every delivery address prior to our shipping department shipping them out.
Just for background we are fulfill our own orders, we do not use Amazon buy shipping because believe it or not we get better rates using our Endicia account 90% of the time (we tried it for a while and it just wasn't worth the trouble). 95% of our shipments are under 1 pound.
Seller_VWXLKgCdlobY6
Thank you everyone for your messages. Everything mentioned here we are aware of, and we have no issues absorbing some costs here and there and our account health is very good. I never said our loss was significant and I wasn't complaining, I just simply wondered if there was a way to flag so that if a certain delivery address does come through, so we could take special handling with those orders, not necessarily to cancel them or not send them (i.e. add delivery confirmations, signatures, etc.). I should have stated that more clearly. It sounds to me that there isn’t a way to do that.
12 respuestas
Seller_kIukTwdhvntAp
Amazon does not offer any solutions for this. I have a short list of names that I will cancel orders for but it would be difficult for an address.
At least on eBay I can block buyers.
The biggest advantage I have found for Endicia is when I get items that have to go UPS. They are generally a couple dollars LESS than the 'discounted' Amazon costs!
Seller_4zBzdtgCyS9EI
Use Amazon's "Buy Shipping", ship and get a "in post office hands scan" within the specified ship by time frame and then let Amazon worry about the rest
Seller_R2dP7Hunjcdj0
Here is the problem with what you are suggesting:
The Buyers who purchase on Amazon are considered by Amazon to be AMAZON'S Customers, not yours. As such, Amazon considers it to be THEIR responsibility to "Vet" the Buyers, not a 3rd Party Seller's responsibility. As such, Amazon will NOT accept anything you can provide that could be considered "Proof" that would allow you to Cancel the order without harm.
So, IF you DO receive an order from an address that has been "Flagged" by you as (even potentially) Fraudulent, and you DO Cancel the Order, you WILL receive a Negative Hit on your Seller Metrics.
The ONLY way to protect yourself from selling to Amazon Buyers you consider to be Fraudulent is to purchase postage using Amazon Buy Shipping and make sure the package is scanned into the carrier's possession On-Time as scheduled by Amazon. If you do so, you are protected from any A-Z Claims arising from a "Problem with Delivery".
You state it is not worth it for you to use Amazon Buy Shipping, and then you come here and complain that you lack the protections you CHOOSE to not take advantage of.
You should assume that Amazon WILL ALWAYS accept the Buyer's claim of INR, no matter WHAT contrary evidence is available. There are MANY reasons for this; Porch-Pirates, actual Lost Packages, as well as Dishonest Buyers. Amazon WILL side with the Buyer, but Amazon does provide protection for the Seller.
The main problem is when the Seller REFUSES to follow procedure, and then expects to be protected anyway.
IF the amount of savings you are experiencing shipping "Your Way" is SO significant, than you SHOULD be able to absorb the occasional Loss you are describing as part of doing business.
If your LOSS is so significant to your business when shipping "Your way", you already have a way to prevent it from occurring.
I can feel little sympathy for Sellers who experience Losses on Amazon simply because they refuse to utilize the protections Amazon has provided.
Seller_b2ARmBJO3xrEf
I have a "No Soup for You!" list above my computer that I review as I run shipping labels. While I don't catch them all, I do catch some.
Seller_4J3c7VLUYtyJQ
Seller_Ha6JyVvDK6Ybs
Post it on you wall Amazon does n to want to block issues like this because they make more off of returnes and orders from people like you are describing. Just keep shipping and keep Amazon promoting mail fraud.
Seller_FhBVC3EVylkEy
We use shipstation and in their program you can set alerts and flags based on name or address. Helps to prevent repeat shipments to problem addresses.
Seller_9Uf78DYSZ2lcW
This sounds like a freight forwarding service address.
Technically the buyers using an international forwarding service are not covered by Amazon's shipping guarantees if Amazon realizes what is going on.
However, Amazon may never realize this if they are not getting dinged by the repeated INR claims to a particular location.
Unfortunately, Amazon doesn't give us a way to "flag" particular kinds of addresses. If you look carefully into orders, you may notice repeat buyers. But again, Amazon doesn't make it easy for us to track that sort of thing.
