Hello, this is the A to Z guarantee policy, it is ridiculous, unfair and arbitrary.

They have not done anything about it to modify those cases where there are clearly errors in that policy and of course losses both monetary and the affectation to the account for 60 days due to their other ridiculous 1% that you should not exceed.

What I do not understand is why they do not work on those errors, I think that even for them the amount of work would be reduced, and on top of everything for us as sellers it would be fair, the commissions they charge, the monthly fee and also suffering with these bad policies are enough.

Ufortunately, the person you ask for help is incapable of providing real help and really solving the case, which would be fair to return the lost money, the product and to remove the affectation. But the help for them is to leave everything the same, and only answer one of the following cases: 1. that you provide a case number if you have already filed one, 2. they respond with what the policies say regarding guarantees from A to Z.

3. they answer that they are going to pass your case on to the area in charge.

All the previous cases in the end so that everything remains as it began, they do not solve anything for you and we are affected in every possible way.

Well, but I hope you have better luck, whether you get in touch with the supposed buyer who returns either your product or your money, which almost does not happen, or that those who work here on the platform really want to help you solve it, like the other supposed help to the seller.