It seems Amazon Support helped hacker changed my primary user
My Amazon Seller account was hacked a week ago. Somehow the hacker became the primary user of my account. I found it in Global User Permissions. Now that I have my account back, I cannot delete it.
I don't know how they could change it, it seems they abused of Amazon support team to get it done. They hacked my account even with two-step verification enabled. I found a case in my account that the hackers created, asking support to disable two-step verification with fake documents completely unrelated to any info about the owner (diff gender, ethnicity, business address, bank info, State, etc.). Still, they somehow bypassed it all and took over as primary user.
Now that I have access my account back. But I cannot restore myself (the owner) as primary user. I'm the sole owner of the business (can prove it) and so far Amazon Support couldn't/wouldn't help me.
My business is down. My account is suspended. I can't reactive my store because I can't remove the hacker's email by myself.
Please help.
Fabiana
It seems Amazon Support helped hacker changed my primary user
My Amazon Seller account was hacked a week ago. Somehow the hacker became the primary user of my account. I found it in Global User Permissions. Now that I have my account back, I cannot delete it.
I don't know how they could change it, it seems they abused of Amazon support team to get it done. They hacked my account even with two-step verification enabled. I found a case in my account that the hackers created, asking support to disable two-step verification with fake documents completely unrelated to any info about the owner (diff gender, ethnicity, business address, bank info, State, etc.). Still, they somehow bypassed it all and took over as primary user.
Now that I have access my account back. But I cannot restore myself (the owner) as primary user. I'm the sole owner of the business (can prove it) and so far Amazon Support couldn't/wouldn't help me.
My business is down. My account is suspended. I can't reactive my store because I can't remove the hacker's email by myself.
Please help.
Fabiana
5 respuestas
Sonny_Amazon
Hello @Seller_STRazqCK3xggT,
Sonny from Amazon here checking in on your thread regarding your account compromise. Thank you for reaching out to the Forums Community for support, we are here to help. Background is important here :
My Amazon Seller account was hacked a week ago. Somehow the hacker became the primary user of my account. I found it in Global User Permissions. Now that I have my account back, I cannot delete it.
I don't know how they could change it, it seems they abused of Amazon support team to get it done. They hacked my account even with two-step verification enabled.
Given the seriousness of the claims you are making here, we have immediately notified the correct teams to investigate your account further and verify these claims.
Please ensure your contact phone numbers are valid and up to date for phone outreach, as the Account Health Support team will be contacting you by phone to discuss next steps.
Additionally, I will include a resource here for best practice / reference going forward:
Keeping Your Account Information Secure
Best,
Sonny
