Help, what happened to my topical approval its vanished
I was approved to I was approved to sell topicals for my brand in 2021 for both Canada and the U.S. one day my topical approval just vanished. Amazon support could see the approval but assured me they did not cancel it, had no idea what happened, but could also not help me? They advised to reapply again. I have tried at least six or seven times since then and i'm constantly denied , even though i've met all of the requirements and am applying with products that were selling for a few years. I am unsure what to do now, any help from Amazon in here? I've been paying monthly fees for over a year for CAN, US, Mexico. Zero sales bc of this issue. Help?!
Help, what happened to my topical approval its vanished
I was approved to I was approved to sell topicals for my brand in 2021 for both Canada and the U.S. one day my topical approval just vanished. Amazon support could see the approval but assured me they did not cancel it, had no idea what happened, but could also not help me? They advised to reapply again. I have tried at least six or seven times since then and i'm constantly denied , even though i've met all of the requirements and am applying with products that were selling for a few years. I am unsure what to do now, any help from Amazon in here? I've been paying monthly fees for over a year for CAN, US, Mexico. Zero sales bc of this issue. Help?!
1 respuesta
Daryl_Amazon
Hi @Seller_f3U8fdx9Bsrnk,
I'm sorry to hear about the frustrating situation you're facing with your topical approval. Losing an approval you've previously obtained can be extremely disruptive to your business, and I understand the concern and confusion you must be feeling.
Based on your description, it seems there may have been an unintentional system glitch that caused your topical approval to disappear. While Amazon's support team acknowledged the approval existed, their inability to reinstate it or provide a clear explanation is understandably frustrating.
I want to assure you that we take issues like this seriously and are committed to finding a resolution. However, I recognize that the repeated denials when reapplying have likely added to your frustration.
Here are a few suggestions that may help:
Escalate your case: If you haven't already, I recommend escalating your case to Amazon's topical product compliance team. They specialize in these types of issues and may be better equipped to investigate and potentially restore your approval.
Review requirements thoroughly: Double-check that you're meeting all current requirements for topical approval, as policies can change over time.
Seek assistance from Amazon support: While previous attempts may not have been successful, I encourage you to persistently seek assistance from Amazon's support team. Explain the situation in detail, provide any relevant documentation or proof of your previous approval, and politely request that they escalate your case to a specialized team.
Consider alternative channels: If you continue to face roadblocks, you may want to explore alternative channels for selling your topical products, such as your own website or other online marketplaces, until the issue with Amazon is resolved.
I understand how frustrating and financially impactful this situation has been for your business. Please know that we value your partnership and are committed to finding a resolution. If you need any further assistance or have additional questions, please don't hesitate to reach out.
Daryl
