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Seller_svFllPS3s2qxb

Is it a violation if I send a Amazon gift card to customer as a compensation?

Hi everyone,

A VINE reviewer reached out saying the product she received is defective but the item she claimed is currently out of stock. I can't issue a refund because it's a VINE order. Does it violate Amazon's policy if I offer her an Amazon gift card?

Any insight is highly appreciated!

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Etiquetas:Mensajes de compradores, Reembolsos, Reseñas de producto
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Seller_svFllPS3s2qxb

Is it a violation if I send a Amazon gift card to customer as a compensation?

Hi everyone,

A VINE reviewer reached out saying the product she received is defective but the item she claimed is currently out of stock. I can't issue a refund because it's a VINE order. Does it violate Amazon's policy if I offer her an Amazon gift card?

Any insight is highly appreciated!

Administrar la experiencia del comprador
Etiquetas:Mensajes de compradores, Reembolsos, Reseñas de producto
00
31 visualizaciones
5 respuestas
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5 respuestas
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Seller_Hi7wbO2Kbo6bl
En respuesta a la publicación de Seller_svFllPS3s2qxb

Do not offer a gift card.

20
user profile
Tatiana_Amazon
En respuesta a la publicación de Seller_svFllPS3s2qxb

Hi @Seller_svFllPS3s2qxb,

First of all, thank you for working to make the issue right with the customer. We love to see that!

Second, I would err on the side of caution here, as @Seller_Hi7wbO2Kbo6bl suggests. It is strictly prohibited to offer buyers any sort of compensation in exchange for reviews. While you are not necessarily requesting a change in the review, I would suggest offering to send them a replacement once you have the item back in stock.

Tatiana

10
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user profile
Seller_svFllPS3s2qxb

Is it a violation if I send a Amazon gift card to customer as a compensation?

Hi everyone,

A VINE reviewer reached out saying the product she received is defective but the item she claimed is currently out of stock. I can't issue a refund because it's a VINE order. Does it violate Amazon's policy if I offer her an Amazon gift card?

Any insight is highly appreciated!

31 visualizaciones
5 respuestas
Administrar la experiencia del comprador
Etiquetas:Mensajes de compradores, Reembolsos, Reseñas de producto
00
Responder
user profile
Seller_svFllPS3s2qxb

Is it a violation if I send a Amazon gift card to customer as a compensation?

Hi everyone,

A VINE reviewer reached out saying the product she received is defective but the item she claimed is currently out of stock. I can't issue a refund because it's a VINE order. Does it violate Amazon's policy if I offer her an Amazon gift card?

Any insight is highly appreciated!

Administrar la experiencia del comprador
Etiquetas:Mensajes de compradores, Reembolsos, Reseñas de producto
00
31 visualizaciones
5 respuestas
Responder
user profile

Is it a violation if I send a Amazon gift card to customer as a compensation?

por parte de Seller_svFllPS3s2qxb

Hi everyone,

A VINE reviewer reached out saying the product she received is defective but the item she claimed is currently out of stock. I can't issue a refund because it's a VINE order. Does it violate Amazon's policy if I offer her an Amazon gift card?

Any insight is highly appreciated!

Administrar la experiencia del comprador
Etiquetas:Mensajes de compradores, Reembolsos, Reseñas de producto
00
31 visualizaciones
5 respuestas
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Seller_Hi7wbO2Kbo6bl
En respuesta a la publicación de Seller_svFllPS3s2qxb

Do not offer a gift card.

20
user profile
Tatiana_Amazon
En respuesta a la publicación de Seller_svFllPS3s2qxb

Hi @Seller_svFllPS3s2qxb,

First of all, thank you for working to make the issue right with the customer. We love to see that!

Second, I would err on the side of caution here, as @Seller_Hi7wbO2Kbo6bl suggests. It is strictly prohibited to offer buyers any sort of compensation in exchange for reviews. While you are not necessarily requesting a change in the review, I would suggest offering to send them a replacement once you have the item back in stock.

Tatiana

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_Hi7wbO2Kbo6bl
En respuesta a la publicación de Seller_svFllPS3s2qxb

Do not offer a gift card.

20
user profile
Seller_Hi7wbO2Kbo6bl
En respuesta a la publicación de Seller_svFllPS3s2qxb

Do not offer a gift card.

20
Responder
user profile
Tatiana_Amazon
En respuesta a la publicación de Seller_svFllPS3s2qxb

Hi @Seller_svFllPS3s2qxb,

First of all, thank you for working to make the issue right with the customer. We love to see that!

Second, I would err on the side of caution here, as @Seller_Hi7wbO2Kbo6bl suggests. It is strictly prohibited to offer buyers any sort of compensation in exchange for reviews. While you are not necessarily requesting a change in the review, I would suggest offering to send them a replacement once you have the item back in stock.

Tatiana

10
user profile
Tatiana_Amazon
En respuesta a la publicación de Seller_svFllPS3s2qxb

Hi @Seller_svFllPS3s2qxb,

First of all, thank you for working to make the issue right with the customer. We love to see that!

Second, I would err on the side of caution here, as @Seller_Hi7wbO2Kbo6bl suggests. It is strictly prohibited to offer buyers any sort of compensation in exchange for reviews. While you are not necessarily requesting a change in the review, I would suggest offering to send them a replacement once you have the item back in stock.

Tatiana

10
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad