Unfair A-to-Z Claim Resolution - Buyer Received Full Refund even though item shows as Delivered on Time, Received and Signed by Buyer
Order # 112-4122142-5929021
Order Amount $957.90
Estimated Delivery Date : Wed, Nov 13, 2024 PST to Tue, Nov 19, 2024
Delivered on : 11/12/2024 at 12:46:00 PM
Received and Signed by the Buyer.
A to Z claim dept did not even give me a chance to respond to this claim. Buyer got an instant refund as soon as they opened a claim saying, item not received.
We appealed a few minutes ago with all shipping company and tracking information and a direct link from R&L carriers confirming item was delivered to the same address as received with order and received and signed by the buyer.
Amazon DENIED my appeal saying, " We received the tracking information you provided for order 112-4122142-5929021. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website "
Besides the fact that Carriers and tracking information was uploaded on the Amazon order when the order was processed, I also made sure to my appeal had Carrier information, tracking information and a direct link from Carriers website where the shipment can be tracked using the link.
And yes, it is an Amazon integrated freight carrier !
Is the Appeal dept not reading the appeals ?
I even send an email to the buyer with all tracking and delivery information and the proof of delivery signature but buyer is not responding too.
Now the buyer has a full refund and a $957.90 order.
I really hope an Amazon rep looks into this because this clear case of fraud by an Amazon buyer.
Smart Deals Now
Unfair A-to-Z Claim Resolution - Buyer Received Full Refund even though item shows as Delivered on Time, Received and Signed by Buyer
Order # 112-4122142-5929021
Order Amount $957.90
Estimated Delivery Date : Wed, Nov 13, 2024 PST to Tue, Nov 19, 2024
Delivered on : 11/12/2024 at 12:46:00 PM
Received and Signed by the Buyer.
A to Z claim dept did not even give me a chance to respond to this claim. Buyer got an instant refund as soon as they opened a claim saying, item not received.
We appealed a few minutes ago with all shipping company and tracking information and a direct link from R&L carriers confirming item was delivered to the same address as received with order and received and signed by the buyer.
Amazon DENIED my appeal saying, " We received the tracking information you provided for order 112-4122142-5929021. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website "
Besides the fact that Carriers and tracking information was uploaded on the Amazon order when the order was processed, I also made sure to my appeal had Carrier information, tracking information and a direct link from Carriers website where the shipment can be tracked using the link.
And yes, it is an Amazon integrated freight carrier !
Is the Appeal dept not reading the appeals ?
I even send an email to the buyer with all tracking and delivery information and the proof of delivery signature but buyer is not responding too.
Now the buyer has a full refund and a $957.90 order.
I really hope an Amazon rep looks into this because this clear case of fraud by an Amazon buyer.
Smart Deals Now
9 respuestas
Seller_f62evAargwSmR
@ Joey_Amazon
Amazon, pls help..
These were Freight shipments and I have all proof of delivery and signatures confirming items were received and signed on the same address as received on Amazon orders.
Buyer has figured they can open an A to Z claim and get a refund and keep the item for free and has purchased another order 112-6980242-7136220.
I really hope an Amazon rep looks into this because this is a clear case of fraud by an Amazon buyer..
Danny_Amazon
Hello @Seller_f62evAargwSmR- and thanks for surfacing this claim situation here on the seller forums.
I appreciate you including the relevant order details so I could surface this internally on your behalf. Over the next several business days, our team will review and provide their determination. As I receive any further information, I'll be sure to tag you in this thread.
In the meantime, you may wish to review these details on the Amazon Buy Shipping services, which do offer some protections against 'item not received' claims.
Thanks,
Danny
