Amazon is not automatically generating return labels for customers
Amazon is not automatically generating return labels for the customers. This started happening around 2 days ago. This happened a few times last year and we had to have it escelated in order to get it fixed. No phone support rep has any clue on how to deal with this. Last Year Mina_amazon in the forums was able to help us. If you get this mina can you please respond. cases 13141418971 13141429411 13141626141. All order numbers are in the cases
Amazon is not automatically generating return labels for customers
Amazon is not automatically generating return labels for the customers. This started happening around 2 days ago. This happened a few times last year and we had to have it escelated in order to get it fixed. No phone support rep has any clue on how to deal with this. Last Year Mina_amazon in the forums was able to help us. If you get this mina can you please respond. cases 13141418971 13141429411 13141626141. All order numbers are in the cases
36 respuestas
Seller_65SosQSNEbezj
We are having the same exact issue! We have had to manually upload all of our labels since yesterday and the reps do not how to help and keep giving us the run around.
Seller_0rXAME9V4LQSx
Yeah amazon stopped doing return labels in my area unless the customer pays for them. I was told by an amazon rep just today that if the delivery address is within 15 miles of a whole foods or Kohl's they are only accepting returns through these locations unless you want to pay for the label or the dollar fee to go to a ups store. I explained that I get daily UPS pick ups and the two previous kohls returns had wait times of more than 45 minutes after having to drive across town to the store. I am expecting that a lot more customers will start messaging the sellers directly over returns like this. I have a personal order coming that is so overdue the replacement delivered 3 days ago. They won't cancel this order, they won't redirect the order and told me I can just return it when it finally arrives. But only by taking it to a khols.
Seller_UbA5UTifE79bd
For further reference See item in yellow
Danika_Amazon
Hi @Seller_UbA5UTifE79bdand thanks for reaching out. I'm not Mina or Dougal but I am a member of our Community Manager team and am happy to assist.
This is the first I'm hearing of this, and I will be interested to see if additional sellers weigh in in the coming days that they're having similar issues.
In the meantime, I will take a look at those cases and do some additional research internally to see what I can determine. I'll reply back shortly.
Thank you,
- Danika
Danika_Amazon
Hi again @Seller_UbA5UTifE79bdmy review of your three cases went quickly. It looks like cases 13141418971 and 13141626141 are still in process. I'd like to give Seller Support a chance to respond before taking any additional actions.
In the case of 13141429411 you received an answer that the seller support agent wasn't able to submit a request on your behalf. He then provided you with the steps to request exemption from prepaid returns for Seller-fulfilled orders, which I'm sharing again below:
- Go to your Returns Settings page and then click Manage Return Templates.
- Download the Prepaid Returns Exemption template and follow the instructions in the file.
- Choose the appropriate reason code for your exemption.
- Save the template as a tab delimited (*.txt) file. Ensure you save the file while the PrepaidExemptions tab is displayed.
- Upload your (*.txt) file.
To request a SKU Exemption, please follow the directions on our Help page: https://sellercentral.amazon.com/gp/help/202174980?referral=A39QPLMV9JURUQ_A20Q2XNWO5IP9E
Were you able to successfully follow these instructions to generate a return label? Please let me know, and if not, we can look to next steps for escalation.
Thanks again,
- Danika
