USPS issue with invalid or used shipping labels
We identified a USPS system issue that affected some shipping labels purchased on multiple shipping label software programs, including Amazon Buy Shipping and Veeqo. Some labels were incorrectly marked as used or displayed invalid tracking information.
On February 27, 2025, we implemented a fix to help prevent this issue from recurring and will provide refunds for labels that couldn’t be used. USPS has informed us that they’ll still deliver any package that was accepted with duplicate tracking information.
If your orders were affected, we’ll take the following actions to protect your account:
- Amazon account health protection: Any affected orders will automatically be protected from impacts to your Amazon account health metrics, including On-time delivery rate, Order defect rate, Valid tracking rate, and Late shipment rate. No action is required of you. We’ve identified impacted orders and will update your account health metrics by March 7, 2025. For issues with other selling channels, we recommend that you contact their respective seller support.
- Refunds on labels purchased: We’ll refund your original payment method for the amount you paid for shipping on any impacted USPS label you purchased on Amazon Buy Shipping or Veeqo. You can expect this refund by approximately March 31, 2025, and no action is required of you.
- A-to-z claim refunds: Labels purchased on Amazon Buy Shipping and Veeqo already include protection from A-to-z claims related to delivery issues, as long as you shipped on time. If you received an A-to-z claim due to this issue, we’ll automatically fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate. No action is required of you.
We're working hard to support you through this inconvenience.
USPS issue with invalid or used shipping labels
We identified a USPS system issue that affected some shipping labels purchased on multiple shipping label software programs, including Amazon Buy Shipping and Veeqo. Some labels were incorrectly marked as used or displayed invalid tracking information.
On February 27, 2025, we implemented a fix to help prevent this issue from recurring and will provide refunds for labels that couldn’t be used. USPS has informed us that they’ll still deliver any package that was accepted with duplicate tracking information.
If your orders were affected, we’ll take the following actions to protect your account:
- Amazon account health protection: Any affected orders will automatically be protected from impacts to your Amazon account health metrics, including On-time delivery rate, Order defect rate, Valid tracking rate, and Late shipment rate. No action is required of you. We’ve identified impacted orders and will update your account health metrics by March 7, 2025. For issues with other selling channels, we recommend that you contact their respective seller support.
- Refunds on labels purchased: We’ll refund your original payment method for the amount you paid for shipping on any impacted USPS label you purchased on Amazon Buy Shipping or Veeqo. You can expect this refund by approximately March 31, 2025, and no action is required of you.
- A-to-z claim refunds: Labels purchased on Amazon Buy Shipping and Veeqo already include protection from A-to-z claims related to delivery issues, as long as you shipped on time. If you received an A-to-z claim due to this issue, we’ll automatically fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate. No action is required of you.
We're working hard to support you through this inconvenience.
167 respuestas
Seller_8WD90AQIKKxcQ
@KJ_Amazonwhy isn't negative feeback removing removed too with these orders with duplicate shipping / tracking numbers? you all are unreal this IS RIDICULOUS
Seller_GQhzbtMZHKeUE
Why are we receiving multiple messages from Amazon's customer service representatives "on behalf of customers" with INR complaints for these labels? Is Amazon telling is CSR's to push INR request back on sellers?
Seller_5ttu1AKpRj26d
WE BUY SHIPING LABLES ONLY FROM AMAZON (and it got automatically confirmed when we bey the shipping )
all of a sudden we got a email from amazon
Hello,
Hello,
We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers.
Why did I receive this message?
We have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier. Sellers on Amazon are not allowed to confirm a shipment before they have sent at least part of the order to the buyer.
To learn more about our policies and code of conduct, go to "Selling Policies and Seller Code of Conduct"
Seller_CZDZ4J5Y7HMzn
Hey Amazon, I still don't understand what we have to do or where we should report the issue. I have opened a case, and the support team is not aware of what's going on. This is the case ID 17330124221, we refund the customer? The customer is going to receive the product? what do we do?
Seller_xnrQOCNby3UdX
114-9968842-8501845
A-to-z came back "seller funded", I appealed & it got rejected. This should be reversed because this was an invalid tracking number & I used Amazon Buy Shipping. Can a moderator please advise?
Seller_tp6vjqzMc5wdz
What about chargebacks? I just received a chargeback on one of these labels. Is there protection?
KJ_Amazon
If there is no tracking information available when you search the USPS site, that is a different issue than what is being reported here.
The common example reported here has Amazon showing correct/current tracking while USPS showed it being used earlier and for a different location.
Seller_YYAwyDxAm7Cmm
Hi,
Does anyone know when did this bug start?
Seller_UJhC8MkpCAsMN
Can you give us the dates as to when the issue started? I see you fixed it on February 27th, but on what date did the issue start? I just received an email from a customer on an order that shipped on Feb. 24th and it is indeed related to this issue.
