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Seller_K3KLsBTJxJ5x9

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

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Seller_K3KLsBTJxJ5x9

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

Estado de la cuenta
Etiquetas:Estado de la cuenta
00
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Sakura_Amazon_
En respuesta a la publicación de Seller_K3KLsBTJxJ5x9

Hello @Seller_K3KLsBTJxJ5x9,

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Have you already contacted them regarding this order?

Regards,

Sakura

00
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user profile
Seller_K3KLsBTJxJ5x9

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

139 visualizaciones
1 respuesta
Estado de la cuenta
Etiquetas:Estado de la cuenta
00
Responder
user profile
Seller_K3KLsBTJxJ5x9

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

Estado de la cuenta
Etiquetas:Estado de la cuenta
00
139 visualizaciones
1 respuesta
Responder
user profile

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

por parte de Seller_K3KLsBTJxJ5x9

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

Estado de la cuenta
Etiquetas:Estado de la cuenta
00
139 visualizaciones
1 respuesta
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Sakura_Amazon_
En respuesta a la publicación de Seller_K3KLsBTJxJ5x9

Hello @Seller_K3KLsBTJxJ5x9,

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Have you already contacted them regarding this order?

Regards,

Sakura

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Sakura_Amazon_
En respuesta a la publicación de Seller_K3KLsBTJxJ5x9

Hello @Seller_K3KLsBTJxJ5x9,

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Have you already contacted them regarding this order?

Regards,

Sakura

00
user profile
Sakura_Amazon_
En respuesta a la publicación de Seller_K3KLsBTJxJ5x9

Hello @Seller_K3KLsBTJxJ5x9,

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Have you already contacted them regarding this order?

Regards,

Sakura

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad