Looking for advice......Found out last September that 6-10 ASIN's were charged incorrect referal fee's.

The categories were fixed last September but even after Amazon acknowledged the ASIN's were in the wrong fee category and were getting overcharged by a few percentage points Amazon is still dragging this case along.

We have responded to every request they sent within a couple days. Even re doing excel spreadsheet templates they sent. This was very time consuming on our part as these were high velocity ASIN's and there were a lot of orders that needed reimbursement.

So here we are 8 months later and the only communication i get from Leadership is that an internal team is working on the problem.

In addition Amazon has a system limitation of 10MB per upload on a response at a time and since this excel file had so many line items the file size was much larger than 10MB so i split up the spreadsheet into 6 separate files, organized by ASIN, which they are now saying all information needs to be in one spreadsheet.

I have explained the situation to them multiple times and told them that their system does not allow such a large file to be sent and asked them how to proceed and have gotten no where.

It seems that these request/communications sit in a que for a couple weeks, while i get the same canned messages saying "internal team is working on a solution", then they request what is not possible due to Amazons system limitations.

This is a total stall tactic on Amazon's part and have been very patient but my patience is wearing thin after 8 MONTHS!

Any suggestions?