Proven fraud return that Amazon has ruled against us in A-Z claim.
Order: 114-7249402-9045040
This customer did not send back the item we shipped to them. They ordered a New, Sealed Video card. New cards have a serial number on the box and they have the serial number on the card. They should match. They did not in this instance. This is an old scam where a customer buys a new card, and then switches out the card with their old defective one. We have provided picture proof of this to the customer and to Amazon itself.
Why was this granted by Amazon? Who is running the A-Z claim stuff? They denied my appeal as well.
I truly cant figure out what is going on here and now the customer has scammed us out of $1500!
Any help please?
Proven fraud return that Amazon has ruled against us in A-Z claim.
Order: 114-7249402-9045040
This customer did not send back the item we shipped to them. They ordered a New, Sealed Video card. New cards have a serial number on the box and they have the serial number on the card. They should match. They did not in this instance. This is an old scam where a customer buys a new card, and then switches out the card with their old defective one. We have provided picture proof of this to the customer and to Amazon itself.
Why was this granted by Amazon? Who is running the A-Z claim stuff? They denied my appeal as well.
I truly cant figure out what is going on here and now the customer has scammed us out of $1500!
Any help please?
23 respuestas
Seller_OvL8C4BJWiuS9
Do you have the invoice for that card with the serial number listed on it?
Seller_Ej9F0gKcyVb1R
We had a similar issue a few weeks ago when a customer bought a new product and the same day it was delivered, they requested a requested a return stating that the product "looked used". Customer ended up returning a separate product (from our company) that he purchased in November 2023 which was irreparably damaged. He was auto-refunded and although it took some time, we had to fight a bit to win the SAFE-T claim. Our product has unique serial numbers that aren't immediately visible to the customer so once I provided photo proof (showing the serial number of what he returned vs. what he claimed he was returning), we were reimbursed.
With that said, as long as you have some sort of invoice or validation that shows the serial number of what he purchased versus what he returned, you'll have a better chance of being compensated.
Seller_TBS3wt1Auoij3
Sorry to hear that. Some people are just deplorable. In my case, (I sell Halloween costumes), it's those (10-20%) who wore the costumes in October a few times, then return dirty smelly worn items back in November for full refund and sometimes they even have the audacity to file A to Z.
Did you get an ODR on top of the refund?
Seller_7ohwCMKbxRMcW
I recently had the exact same issue but they sent back the same item sealed but incorrect serial number. And Amazon told me the reason they refunded them is that I did not respond on time but I did immediately and I gave the customer a $0 refund more than once but it did not fully process two times trying to give the refund. I truly felt defeated as I could not reply back and the customer was now already refunded.
Seller_wnc1pjYEF5ZqF
Correction: Amazon delights the customer at our expense!
Seller_zc50DVO3FE5fz
At that amount, would seriously consider pursuing legal action against the buyer. Just the start of the action may be enough to get them to contact you to resolve.
Seller_24FzucbyGtgZS
File a criminal complaint with every agency having jurisdiction.
NEVER expect Amazon to help you.
Seller_4PS6VG04P4IUD
I get screwed by this same scam 10+ times a month and Amazon does nothing to prevent it. I have since started taking pictures and video of high value items and their serial numbers and send them to the customer prior to shipping letting them know we document this seriously. I am hoping that if we have this info stored in Messaging Amazon cant deny that what the customer returns is materially different.
Seller_wnc1pjYEF5ZqF
Where does the line of customer centric end and the line of fraud enabling begin?
