My account was closed due to originality complaint
Our account was closed due to originality complaint. Our product was original. We sent our invoices continuously for 2 months. At the end of 2 months, our invoices were accepted. Despite this, our store is not opening. We have applied many times but negative feedback. What should we do? Please help
My account was closed due to originality complaint
Our account was closed due to originality complaint. Our product was original. We sent our invoices continuously for 2 months. At the end of 2 months, our invoices were accepted. Despite this, our store is not opening. We have applied many times but negative feedback. What should we do? Please help
2 respuestas
Seller_kIukTwdhvntAp
"My account was closed due to originality complaint"
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Atlas_Amazon
Hello @Seller_VN4tQn4JquTZs
Thank you for the information provided regarding the issues you have seen regarding the complaint you have received regarding the authenticity of the product. I understand that our team has concerns regarding the validity of the documentation you have been attempting to provide. You mention that they had accepted the documentation, but the overall account impact has not been resolved. Would you be able to share the messaging you received?
If you have attempted to provide a copy of the messaging in addition to the invoices that you are attempting to have reviewed, and our team has still come back with a rejection of the submission, this will mean that they did review and determine it was not sufficient enough to resolve the overall account restriction. If you do not have any additional documentation to provide, we cannot guarantee a resolution will be available.
Please continue to provide any information or details that you have that relate to this situation so we may further review and provide guidance.
Best,
Atlas
