I was suprised by child's toy compliance requirement for my product
earlier today I was sent an email from Amazon to provide CPC certificate for my product which is for home decoration. but surprisingly asking for compliance to child safety! they only gave me 1 day to supply the documentation. I appealed for the requirement but it is rejected. How do I attend this problem? my listing will be closed tomorrow.
ASIN: B08HX32XRD
I was suprised by child's toy compliance requirement for my product
earlier today I was sent an email from Amazon to provide CPC certificate for my product which is for home decoration. but surprisingly asking for compliance to child safety! they only gave me 1 day to supply the documentation. I appealed for the requirement but it is rejected. How do I attend this problem? my listing will be closed tomorrow.
ASIN: B08HX32XRD
5 respuestas
Seller_4zBzdtgCyS9EI
check your listing and make sure it is in the correct category and the minimum age is set to over 14 years. Amazon likes to use months, maybe you put in 18 and it read 18 months.
Manny_Amazon
Hello @Seller_UN3MzJCQ3hEJ2,
Thanks for posting your inquiry. I've reviewed the details and see you have case 17025668121 currently open with Seller Support who is actively looking into this issue. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
