How do you ship Hazmat via FBM
I shipped a hazardous material item that requires declaration. When I attempted to find the option via Amazon, there wasn't one available. I checked with Veeqo, and they advised that they do not have that feature. The only option available was Pirate Ship, which provides a service where labels will be marked Hazmat.
Here is my issue:
The order was refunded after successful delivery. I did not receive any return authorization email or any return label notification. From my understanding, Hazmat items are not returnable. I opened a case, and they advised me to file a Safe-T claim. I obliged as instructed. Then I received the following message:
"We have denied your reimbursement request for the order.
Why is this happening?
You did not use the Buy Shipping Services to ship the item."
How can I prevent this from happening again in the future, as the customer received a free item?
SAFE-T claim ID
97542-99781-2335735
How do you ship Hazmat via FBM
I shipped a hazardous material item that requires declaration. When I attempted to find the option via Amazon, there wasn't one available. I checked with Veeqo, and they advised that they do not have that feature. The only option available was Pirate Ship, which provides a service where labels will be marked Hazmat.
Here is my issue:
The order was refunded after successful delivery. I did not receive any return authorization email or any return label notification. From my understanding, Hazmat items are not returnable. I opened a case, and they advised me to file a Safe-T claim. I obliged as instructed. Then I received the following message:
"We have denied your reimbursement request for the order.
Why is this happening?
You did not use the Buy Shipping Services to ship the item."
How can I prevent this from happening again in the future, as the customer received a free item?
SAFE-T claim ID
97542-99781-2335735
7 respuestas
Seller_f4a7xAPCCSMqD
Check and see if CSBA is enabled for your account.
Roberto_Amazon
Hello! @Seller_xK0jk3xUdBdKR
This is Roberto. I wanted to follow up on your post, I know it has been a while since you posted, but I wanted to see if there has been any updates on this claim.
I am having troubles locating the order ID that links to the SAFE-T ID you provided. Feel free to drop the Order ID here for further review.
Regards,
Roberto
