Damage caused by the carrier Damage caused by distributor
Damage caused by the distributor.
My product became unsellable long after it was on the shelves, citing Damage caused by the distributor.
The Amazon customer service team asked me to claim compensation from my carrier, but my carrier needed to take photos or video proof. How do I go to Amazon to request a photo/video/document to prove that my product is damaged?
The puzzling thing is,
These products are XLX6
Delivery period: December 17 - December 30, 2023
Last updated: February 18, 2024 0:46 am
If our products are DAMAGED by the carrier or by the DISTRIBUTOR, then why is there still a DISTRIBUTOR DAMAGED on 03/04/2024? (Inventory classification bill is shown)
This product has not been discarded and I hope the Amazon team will investigate.
Damage caused by the carrier Damage caused by distributor
Damage caused by the distributor.
My product became unsellable long after it was on the shelves, citing Damage caused by the distributor.
The Amazon customer service team asked me to claim compensation from my carrier, but my carrier needed to take photos or video proof. How do I go to Amazon to request a photo/video/document to prove that my product is damaged?
The puzzling thing is,
These products are XLX6
Delivery period: December 17 - December 30, 2023
Last updated: February 18, 2024 0:46 am
If our products are DAMAGED by the carrier or by the DISTRIBUTOR, then why is there still a DISTRIBUTOR DAMAGED on 03/04/2024? (Inventory classification bill is shown)
This product has not been discarded and I hope the Amazon team will investigate.
1 respuesta
TaylorR_Amazon
Hello @Seller_WerDPpHTUjqAL, have you opened a case with Seller Support requesting those photos? You can also create a removal order to have the product sent back to you.
