Amazon does not allow me to update the product I added
Hello,
Different sellers started selling the 2 products I sold on Amazon. I applied for a trademark in the USA 2 months ago. No one uses the brand except me. There are 2-3 different Chinese sellers trying to sell my product. I had to register transparency program to protect my products. I started my registration process. (My brand is registered in Germany)
I think I can block these sellers after this process.
But the problem is very different. The 2 products I sold were my best selling products.
A Trademark infringement notice has been sent for two words found on these two products.
Violation of the submitted trademark is a trademark that was applied for 2 weeks ago. These two products have been removed. They told me that I should delete the brand in the product name and description.
I updated the product name and description. But old information does not change. The old title and description still appear.
I reported the situation to Amazon support team. "They stated that different vendors have the authority to update the product. An update request was sent to them, and if they accept, the update will be provided."
- Amazon
Very strange. I create the product and add it. I am create the pictures and all the descriptions. Although my trademark registration process continues in the USA, others can sell my product under my brand.
I don't understand why this is allowed. My brand is registered in Türkiye - Germany. The process ends this month in England. In the USA, there is no one other than me who has registered for this brand.
The other thing I don't understand is that I cannot protect my trademark, which I applied for 2 months ago. However, a trademark application 2 weeks ago causes my products to be removed.
How is this possible?
I am the only authorized seller on the Amazon brand registration screen. How can someone else make sales using my brand? How The product I created may have the right to update.
I'm waiting for your help. I don't understand anything about the process.
Amazon does not allow me to update the product I added
Hello,
Different sellers started selling the 2 products I sold on Amazon. I applied for a trademark in the USA 2 months ago. No one uses the brand except me. There are 2-3 different Chinese sellers trying to sell my product. I had to register transparency program to protect my products. I started my registration process. (My brand is registered in Germany)
I think I can block these sellers after this process.
But the problem is very different. The 2 products I sold were my best selling products.
A Trademark infringement notice has been sent for two words found on these two products.
Violation of the submitted trademark is a trademark that was applied for 2 weeks ago. These two products have been removed. They told me that I should delete the brand in the product name and description.
I updated the product name and description. But old information does not change. The old title and description still appear.
I reported the situation to Amazon support team. "They stated that different vendors have the authority to update the product. An update request was sent to them, and if they accept, the update will be provided."
- Amazon
Very strange. I create the product and add it. I am create the pictures and all the descriptions. Although my trademark registration process continues in the USA, others can sell my product under my brand.
I don't understand why this is allowed. My brand is registered in Türkiye - Germany. The process ends this month in England. In the USA, there is no one other than me who has registered for this brand.
The other thing I don't understand is that I cannot protect my trademark, which I applied for 2 months ago. However, a trademark application 2 weeks ago causes my products to be removed.
How is this possible?
I am the only authorized seller on the Amazon brand registration screen. How can someone else make sales using my brand? How The product I created may have the right to update.
I'm waiting for your help. I don't understand anything about the process.
3 respuestas
Steve_Amazon
Hi @Seller_bpdODa8VHjbiR,
Steve from Amazon here, thank you for reaching out in the forums. In this situation, the only path to reinstatement is to respond to the IP violation with the documentation requested in the performance notification sent to you. This may require you to work directly with the rights owner of the reported violation, contact information can be found in the performance notification as well.
To reactivate your listing, please provide any one of the below documents for proving authenticity of your listings:
- A letter of authorization (LOA) or licensing agreement (LA) from the rights owner indicating that you are authorized to use their intellectual property. You can find the contact information of the rights owner in the listing deactivation communication you have received.
- An invoice to indicate that your products are original and are not duplicates or copies thereby infringing on the intellectual property.
- A retraction from the rights owner to be sent to Amazon directly. You can find the contact information of the rights owner in the listing deactivation communication you have received.
Once you submit the requested information, the team will review the documentation and make a decision on the account. Please see below for more information on our intellectual property policy and how to respond to an IP violation.
Respond to an intellectual property (IP) policy violation
Intellectual Property Policy for Sellers
Thanks,
Steve
