Seller Fulfilled Prime October 2023 New One 1 Day 30% Speed Metric Requirement Not Met without Sunday Spike - Please Help
We are not meeting the new one day seller fulfilled speed metric requirement (30% page views of 1-day delivery).
We have been selling on Amazon since 2009 and have had SFP eligibility since 2017 and we would like to continue to maintain eligibility.
Since the start of the delivery speed metric requirement, each Sunday (our non-operational day), our speed metric calculations would spike to nearly 100% for both 1-day and 2-day delivery. With this spike, our speed metric for 1-day would be on average about 33% for the year.
This week, we did not have this spike on Sunday (our non-operational day) to 100%.
Without this spike, I do not understand how it is possible to reach the 30% weekly minimum requirement for the delivery speed metric and this is where I please request your guidance.
For example, if we keep 100% of our products only on 1-day prime nationwide for 7-days, the average will still only come to less than 25%:
Sunday - 0% (non-operational day)
Monday - 33%
Tuesday - 33%
Wednesday - 33%
Thursday - 33%
Friday - 33% (if Saturday delivery available to the region, otherwise this % would be lower)
Saturday - 0% (Page views on Saturday before 2pm cut-off would show as delivery for Monday so 0% for 1-day delivery)
This week, from Tuesday, October 3rd to Thursday, October 5th, we changed all of our prime shipping templates to include 1-day delivery all regions, nationwide. This way, 100% of our SKU's that were assigned to prime shipping templates had 1-day delivery for the entire 24-hour period on Wednesday, October 4th.
We did this in order to test and see what percent our 1-day speed metric would be on Wednesday, October 4th. If I understand the delivery speed metric calculations correctly, the speed metrics should have been above 50% since 100% of prime eligible products to prime customers should show as 1-day delivery from 12am to 2pm since all product page views during this time frame would be for next day delivery.
Unfortunately, the percent that we received on our 1-day speed metric was only 33.2%.
Anyone else having this issue??
I have not seen any announcements or messages about SFP privileges not being suspended due to delivery speed metrics but unless if I’m missing something, I don't see how it's mathematically possible to achieve that 30% requirement based on what I’m seeing my metrics at this week.
Could you please provide some information or guidance regarding my concerns above??
Over the years, I have sent pro-active POA’s when the delivery speed metric would not go up to 100% on a Sunday indicating that there seems to be a glitch in the system since this would only happen randomly, once every several months. This issue I’m not sure is a glitch.
I sincerely thank you very much in advance for your time, help and knowledgeable response so that we can maintain the requirements in order to maintain our SFP eligibility.
Seller Fulfilled Prime October 2023 New One 1 Day 30% Speed Metric Requirement Not Met without Sunday Spike - Please Help
We are not meeting the new one day seller fulfilled speed metric requirement (30% page views of 1-day delivery).
We have been selling on Amazon since 2009 and have had SFP eligibility since 2017 and we would like to continue to maintain eligibility.
Since the start of the delivery speed metric requirement, each Sunday (our non-operational day), our speed metric calculations would spike to nearly 100% for both 1-day and 2-day delivery. With this spike, our speed metric for 1-day would be on average about 33% for the year.
This week, we did not have this spike on Sunday (our non-operational day) to 100%.
Without this spike, I do not understand how it is possible to reach the 30% weekly minimum requirement for the delivery speed metric and this is where I please request your guidance.
For example, if we keep 100% of our products only on 1-day prime nationwide for 7-days, the average will still only come to less than 25%:
Sunday - 0% (non-operational day)
Monday - 33%
Tuesday - 33%
Wednesday - 33%
Thursday - 33%
Friday - 33% (if Saturday delivery available to the region, otherwise this % would be lower)
Saturday - 0% (Page views on Saturday before 2pm cut-off would show as delivery for Monday so 0% for 1-day delivery)
This week, from Tuesday, October 3rd to Thursday, October 5th, we changed all of our prime shipping templates to include 1-day delivery all regions, nationwide. This way, 100% of our SKU's that were assigned to prime shipping templates had 1-day delivery for the entire 24-hour period on Wednesday, October 4th.
We did this in order to test and see what percent our 1-day speed metric would be on Wednesday, October 4th. If I understand the delivery speed metric calculations correctly, the speed metrics should have been above 50% since 100% of prime eligible products to prime customers should show as 1-day delivery from 12am to 2pm since all product page views during this time frame would be for next day delivery.
Unfortunately, the percent that we received on our 1-day speed metric was only 33.2%.
Anyone else having this issue??
I have not seen any announcements or messages about SFP privileges not being suspended due to delivery speed metrics but unless if I’m missing something, I don't see how it's mathematically possible to achieve that 30% requirement based on what I’m seeing my metrics at this week.
Could you please provide some information or guidance regarding my concerns above??
Over the years, I have sent pro-active POA’s when the delivery speed metric would not go up to 100% on a Sunday indicating that there seems to be a glitch in the system since this would only happen randomly, once every several months. This issue I’m not sure is a glitch.
I sincerely thank you very much in advance for your time, help and knowledgeable response so that we can maintain the requirements in order to maintain our SFP eligibility.
10 respuestas
Seller_T451qtcTiCOEL
We are fairly certain that the Speed Metrics for the weekend are wrong and have communicated this to the SFP team.
Seller_PCshC7t8gZjqm
You're braver than us. Setting the entire assortment to a template with a 1-day commitment is truly the only way to find out how high you can be, but that would cause us such chaos if we had to fulfill tons of next day air shipments.
The 1-Day Standard Size metric seems almost unachievable to me, unless you're willing to put the highest traffic items onto a 1-day template.
Midnight to 2pm is 14 hours. Operate 6x/week and that's 84 hours out of the 168 hours each week. Exactly half. I realize there's a traffic difference between 3am and 7pm, but that difference works against us, not for us. Thus, the 50% of hours is likely high 30% of visits. I guess that means you need to cover the entire lower 48 with 1-day shipping or fail to meet this metric? Seems pretty unreasonable.
I don't think there's been any policy change from Amazon that I've hated as much as the Delivery Speed Metric change.
