A-Z Claim (INR) decision: email buyer a return label
We have a buyer who opened an INR A-Z claim for a package shipped with Amazon by shipping that has been delayed in transit. In the end, the package was delivered.
The buyer never opened a return request nor requested to return via buyer-seller messages.
However, we received a notification from Amazon stating that the buyer was unable to print the return label provided for the order, and we must email them a return label within 72 hours. If not, our account will be debited. This notification came within the context of an INR A-Z claim.
Given that the item was delivered successfully, and the buyer never requested a return label, why do I need to provide a return label via email? And what should I do if the buyer says they can't download the attachment from the email?
A-Z Claim (INR) decision: email buyer a return label
We have a buyer who opened an INR A-Z claim for a package shipped with Amazon by shipping that has been delayed in transit. In the end, the package was delivered.
The buyer never opened a return request nor requested to return via buyer-seller messages.
However, we received a notification from Amazon stating that the buyer was unable to print the return label provided for the order, and we must email them a return label within 72 hours. If not, our account will be debited. This notification came within the context of an INR A-Z claim.
Given that the item was delivered successfully, and the buyer never requested a return label, why do I need to provide a return label via email? And what should I do if the buyer says they can't download the attachment from the email?
6 respuestas
Seller_4zBzdtgCyS9EI
uhmmm........
post that message:
also, did the package receive a "RECEIVED by carrier" scan within the ship-by window? Note, that is not the first scan (Carrier picked up package), but a scan that shows it's in their hands)
Tatiana_Amazon
Hi @Seller_6dhbjAwvZUXzx,
Tatiana from Amazon here -- I've just come across your post. Can you provide me with the order ID associated with this claim? I'd like to take a closer look to see what exactly is happening with this order as I am also not familiar with the messaging your received.
Tatiana
