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Seller_JLyiyPwiPzQFh

Request for Assistance Regarding A-to-Z Guarantee Case

Hello

I am writing to address an issue regarding my seller account, which is currently at risk of deactivation. Recently, a customer opened an A-to-Z Guarantee case against me, and they were awarded a refund, which has negatively impacted my account status.

I would like to understand the reasons behind the decision and what steps I can take to resolve this situation. Specifically, I am looking for guidance on how to prevent similar issues in the future and to ensure my account remains in good standing.

Thank you for your assistance.

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Seller_JLyiyPwiPzQFh

Request for Assistance Regarding A-to-Z Guarantee Case

Hello

I am writing to address an issue regarding my seller account, which is currently at risk of deactivation. Recently, a customer opened an A-to-Z Guarantee case against me, and they were awarded a refund, which has negatively impacted my account status.

I would like to understand the reasons behind the decision and what steps I can take to resolve this situation. Specifically, I am looking for guidance on how to prevent similar issues in the future and to ensure my account remains in good standing.

Thank you for your assistance.

Estado de la cuenta
Etiquetas:Desactivado, Estado de la cuenta
00
9 visualizaciones
2 respuestas
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2 respuestas
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Seller_LImVvUWeyiCfQ
En respuesta a la publicación de Seller_JLyiyPwiPzQFh

user profile
Seller_JLyiyPwiPzQFh
I would like to understand the reasons behind the decision
Ver publicación

We're sellers here so no one can see the details of this A to Z. If you want any advice, you'll need to provide more details about the A to Z.

00
user profile
Nano_Amazon
En respuesta a la publicación de Seller_JLyiyPwiPzQFh

Hello @Seller_JLyiyPwiPzQFh

Thanks for contacting Amazon Forums. The Amazon A-to-z Guarantee ensures that customers have a consistent experience when making purchases across the Amazon store. The A-to-z Guarantee is provided for orders directly fulfilled by you and covers both the timely delivery and the condition of items once received.

For more information about A-to-Z please review this help page: Amazon’s A-to-z Guarantee claims.

You can also check out these additional resources that are going to help you manage an A-to-Z claim properly. 

I hope this information clarifies your questions. Let us know if you have any additional questions. We are here to help!

Nano 

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_JLyiyPwiPzQFh

Request for Assistance Regarding A-to-Z Guarantee Case

Hello

I am writing to address an issue regarding my seller account, which is currently at risk of deactivation. Recently, a customer opened an A-to-Z Guarantee case against me, and they were awarded a refund, which has negatively impacted my account status.

I would like to understand the reasons behind the decision and what steps I can take to resolve this situation. Specifically, I am looking for guidance on how to prevent similar issues in the future and to ensure my account remains in good standing.

Thank you for your assistance.

9 visualizaciones
2 respuestas
Estado de la cuenta
Etiquetas:Desactivado, Estado de la cuenta
00
Responder
user profile
Seller_JLyiyPwiPzQFh

Request for Assistance Regarding A-to-Z Guarantee Case

Hello

I am writing to address an issue regarding my seller account, which is currently at risk of deactivation. Recently, a customer opened an A-to-Z Guarantee case against me, and they were awarded a refund, which has negatively impacted my account status.

I would like to understand the reasons behind the decision and what steps I can take to resolve this situation. Specifically, I am looking for guidance on how to prevent similar issues in the future and to ensure my account remains in good standing.

Thank you for your assistance.

Estado de la cuenta
Etiquetas:Desactivado, Estado de la cuenta
00
9 visualizaciones
2 respuestas
Responder
user profile

Request for Assistance Regarding A-to-Z Guarantee Case

por parte de Seller_JLyiyPwiPzQFh

Hello

I am writing to address an issue regarding my seller account, which is currently at risk of deactivation. Recently, a customer opened an A-to-Z Guarantee case against me, and they were awarded a refund, which has negatively impacted my account status.

I would like to understand the reasons behind the decision and what steps I can take to resolve this situation. Specifically, I am looking for guidance on how to prevent similar issues in the future and to ensure my account remains in good standing.

Thank you for your assistance.

Estado de la cuenta
Etiquetas:Desactivado, Estado de la cuenta
00
9 visualizaciones
2 respuestas
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Seller_LImVvUWeyiCfQ
En respuesta a la publicación de Seller_JLyiyPwiPzQFh

user profile
Seller_JLyiyPwiPzQFh
I would like to understand the reasons behind the decision
Ver publicación

We're sellers here so no one can see the details of this A to Z. If you want any advice, you'll need to provide more details about the A to Z.

00
user profile
Nano_Amazon
En respuesta a la publicación de Seller_JLyiyPwiPzQFh

Hello @Seller_JLyiyPwiPzQFh

Thanks for contacting Amazon Forums. The Amazon A-to-z Guarantee ensures that customers have a consistent experience when making purchases across the Amazon store. The A-to-z Guarantee is provided for orders directly fulfilled by you and covers both the timely delivery and the condition of items once received.

For more information about A-to-Z please review this help page: Amazon’s A-to-z Guarantee claims.

You can also check out these additional resources that are going to help you manage an A-to-Z claim properly. 

I hope this information clarifies your questions. Let us know if you have any additional questions. We are here to help!

Nano 

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_LImVvUWeyiCfQ
En respuesta a la publicación de Seller_JLyiyPwiPzQFh

user profile
Seller_JLyiyPwiPzQFh
I would like to understand the reasons behind the decision
Ver publicación

We're sellers here so no one can see the details of this A to Z. If you want any advice, you'll need to provide more details about the A to Z.

00
user profile
Seller_LImVvUWeyiCfQ
En respuesta a la publicación de Seller_JLyiyPwiPzQFh

user profile
Seller_JLyiyPwiPzQFh
I would like to understand the reasons behind the decision
Ver publicación

We're sellers here so no one can see the details of this A to Z. If you want any advice, you'll need to provide more details about the A to Z.

00
Responder
user profile
Nano_Amazon
En respuesta a la publicación de Seller_JLyiyPwiPzQFh

Hello @Seller_JLyiyPwiPzQFh

Thanks for contacting Amazon Forums. The Amazon A-to-z Guarantee ensures that customers have a consistent experience when making purchases across the Amazon store. The A-to-z Guarantee is provided for orders directly fulfilled by you and covers both the timely delivery and the condition of items once received.

For more information about A-to-Z please review this help page: Amazon’s A-to-z Guarantee claims.

You can also check out these additional resources that are going to help you manage an A-to-Z claim properly. 

I hope this information clarifies your questions. Let us know if you have any additional questions. We are here to help!

Nano 

00
user profile
Nano_Amazon
En respuesta a la publicación de Seller_JLyiyPwiPzQFh

Hello @Seller_JLyiyPwiPzQFh

Thanks for contacting Amazon Forums. The Amazon A-to-z Guarantee ensures that customers have a consistent experience when making purchases across the Amazon store. The A-to-z Guarantee is provided for orders directly fulfilled by you and covers both the timely delivery and the condition of items once received.

For more information about A-to-Z please review this help page: Amazon’s A-to-z Guarantee claims.

You can also check out these additional resources that are going to help you manage an A-to-Z claim properly. 

I hope this information clarifies your questions. Let us know if you have any additional questions. We are here to help!

Nano 

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad