Issue with Payoneer Account Activation
I'm currently facing an issue with activating my Payoneer account for disbursements on Amazon, and I’m hoping someone might be able to offer some assistance or advice.
I received an error message stating: “Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account. Learn more.”
I have already verified my Payoneer account by providing my bank statement, ID, and proof of residence. After doing so, I contacted Payoneer support, and they informed me that the issue is with Amazon. Specifically, they mentioned that there is an issue concerning this matter with Amazon and advised me to contact Amazon for resolution.
I have opened a case with Amazon (Case ID: 15617310641) but have not received any updates so far. Has anyone else encountered a similar issue? If so, how did you resolve it? Any guidance on how to expedite the resolution process would be greatly appreciated.
Thank you in advance for your help!
Issue with Payoneer Account Activation
I'm currently facing an issue with activating my Payoneer account for disbursements on Amazon, and I’m hoping someone might be able to offer some assistance or advice.
I received an error message stating: “Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account. Learn more.”
I have already verified my Payoneer account by providing my bank statement, ID, and proof of residence. After doing so, I contacted Payoneer support, and they informed me that the issue is with Amazon. Specifically, they mentioned that there is an issue concerning this matter with Amazon and advised me to contact Amazon for resolution.
I have opened a case with Amazon (Case ID: 15617310641) but have not received any updates so far. Has anyone else encountered a similar issue? If so, how did you resolve it? Any guidance on how to expedite the resolution process would be greatly appreciated.
Thank you in advance for your help!
1 respuesta
CR_Amazon
@Seller_CZ0xBhH8NaJTM
Hello there, my name is CR and wanted to hop in to see if I could provide you with some additional information here.
In this situation, I recommend that you reach out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.
Please see below for 2 FAQs from this resource covering more information on this.
I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?
It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.
What if my participating PSP never completes the KYC review?
If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.
Note: Your PSP may require additional information or documents from you in order to complete this required step.
CR_Amazon
