Appeal the A-Z claim with the following template (fill it out as appropriate):

THIS CLAIM MEETS ALL REQUIREMENTS FOR AMAZON FUNDING:

This is an INR claim which meets Amazon’s policies for paying the customer refund. The refund was deducted from my account in error. Please reverse the refund of $XX.XX taken from my account and remove the defect from my metrics.

HISTORY:

Purchased through Amazon Buy Shipping under UPS tracking number (XXXXXXXXXXXXXXXXXXXXXX).

Customer purchased product on XXXXXXXXXXXXXXXXXX.

We shipped product on XXXXXXXXXXXXXX.

Ship by date for order was XXXXXXXXXXXXXXX.

UPS indicates product is still in transit as of the end of EDD window.

AMAZON INR POLICY STATES:

A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. Amazon will cover the cost of these claims and they will not affect your Order Defect Rate.

Link: https://sellercentral.amazon.com/gp/help/G200202220

CONCLUSION:

UPS tracking clearly states package was in transit on the date the INR claim was made.

Item was shipped on time with a physical scan by the ship by date.

Amazon incorrectly refunded from my account. I followed Amazon’s INR Policy and expect Amazon to do the same.

Please reimburse my account the amount of $XX.XX.