Not able to Sell for last 3 days - This item cannot be shipped to your selected delivery location. Please choose a different delivery location.
Case Id: 10965026102 . We are facing error "This item cannot be shipped to your selected delivery location. Please choose a different delivery location." for last 3 days for All products listed in Amazon. It was working fine 4 days back.
Due to this, we are having zero sales and our existing customer might buy other items & loose them. This is certainly a glitch from Amazon as "Add to Cart" button appears sometime but during checkout it again provide same error message.
We raised ticket: Case Id: 10965026102. Even after explaining, the issue is critical for us, Amazon customer care had standard answers and initially mentioned it will take 24-48 hours to resolve. It is 3 days since issue was raised and still same issue. If you call customer care, every time new personal picks up and provide a different answers.
For Amazon seller, there are so many KPI available. However, no proper SLA is provided to seller for their issue. Amazon should maintain the same standard for seller as well.
Sometime, It feels like Aamzon doesn't care as customer might buy other products in the platform & Amazon sell is not i. impacted. However, we are slowly building customer and due to such issues, we will lose customer. This is really getting frustrating and very poor support. Was expecting better from Amazon.
Attaching screenshot as well for refernce of the issue.
Not able to Sell for last 3 days - This item cannot be shipped to your selected delivery location. Please choose a different delivery location.
Case Id: 10965026102 . We are facing error "This item cannot be shipped to your selected delivery location. Please choose a different delivery location." for last 3 days for All products listed in Amazon. It was working fine 4 days back.
Due to this, we are having zero sales and our existing customer might buy other items & loose them. This is certainly a glitch from Amazon as "Add to Cart" button appears sometime but during checkout it again provide same error message.
We raised ticket: Case Id: 10965026102. Even after explaining, the issue is critical for us, Amazon customer care had standard answers and initially mentioned it will take 24-48 hours to resolve. It is 3 days since issue was raised and still same issue. If you call customer care, every time new personal picks up and provide a different answers.
For Amazon seller, there are so many KPI available. However, no proper SLA is provided to seller for their issue. Amazon should maintain the same standard for seller as well.
Sometime, It feels like Aamzon doesn't care as customer might buy other products in the platform & Amazon sell is not i. impacted. However, we are slowly building customer and due to such issues, we will lose customer. This is really getting frustrating and very poor support. Was expecting better from Amazon.
Attaching screenshot as well for refernce of the issue.
0 respuestas
Seller_DzOeo4xl4hs0f
can some one from Amazon help on this?
We have been following up on ticket and now instead of resolving the issue, call option to Amazon customer care is disabled.
This is 5th day since we are facing issue and there is zero sales due to this. Last comment from Amazon support on Saturday team was "we have received resolution from Internal team and working on it to fix". When asked what exactly the issue, they are not ready to explain.
Have worked with multiple support desk, but experience on the issue with Amazon support desk is pretty bad.
We don't have clue on how the issue will resolve and Amazon team is working at it's own pace
Seller_c220b6vdDqPub
we are also facing same issue , the issue is related to the configuration team , our address changed and we are now in amazon servicable zone FBA pickups are done by ATS , but not easy ship pickups
AMAZON PROGRAM / CONFIGURATION TEAM IS SO SLEEPY THEY WON'T RESOLVE THIS ISSUE SINCE 6 MONTHS HENCE WE HAVE NO OTHER OPTION BUT TO DO FBA .
Seller_HESpFs2ozsW4r
hi, please check on migrated template in your inventory page. if you have opted for self ship then maybe this is turned off. we have faced this issue on amazon thus im able to say that this could be the issue.
Seller_GVj3HQ0l8dVkn
hello I faced similar issue and my business was stopped for 10 days I did i did same calling Amazon helpline but it wasn't helpful I solved i solveit myself.
however in my case it was issue regarding easy ship as my pincode was removed from easy ship not only all sellers from my pincode was facing this issue i changed my easy ship pickup pincode address and my listing was active within 5 min.
I am not able to share my wsp or email here as its restricted if you need help I'll reply ill reply here to you
Adam_Amazon_
Hello @Seller_DzOeo4xl4hs0f,
Thank you for your post. I can see that the issue was resolved. Can you confirm?
Adam
Seller_DzOeo4xl4hs0f
@Adam_Amazon_ Case id for similar new issue is 11058068562. Previously all locations were showing the error and now most of the locations are throwing the error (only few pin codes are working).
It took almost 9-10 days to resolve the last issue after hell lot of follow-ups, calls with Amazon support team. Due to this, our product ranking went down drastically and our sells are still impacted due to it. Now again, similar issue has popped up. Customer Support team are clueless like last time and keep saying the same thing like we are working with internal team.
We have not changed any settings recently and seems to be a bug at amazon end. The service is so bad that neither they update the ticket with discussion points or how the resolution was done last time.
Really like seller support team to step up provide better support and quick resolution this time. We can't afford to keep losing customer
