Urgent Help Needed: Shipment Received by Amazon Still Marked as In Transit
Hello fellow sellers,
I'm reaching out to the community for guidance on an ongoing issue with one of my shipments, ID FBA17TW3PJK4, which seems to be stuck in limbo. Despite having documentation from FedEx confirming the delivery of the products to Amazon's fulfillment center, the status in my Seller Central still shows the items as "In Transit." It has been a considerable amount of time since the delivery was confirmed, and I am facing significant disruptions in my business due to this status issue.
Here's a brief rundown of the situation:
FedEx tracking and delivery receipts confirm that Amazon received the shipment.
Despite multiple inquiries, Amazon’s responses have varied, with no concrete resolution provided.
The shipment has been marked "In Transit" for an unusually long period, far exceeding typical processing times.
I have followed all standard procedures and Amazon’s recommendations, yet the problem persists. This situation is impacting my inventory management and customer satisfaction severely. I'm looking to hear from anyone who might have faced similar issues or has any insights on how to expedite the resolution with Amazon. Additionally, I am wondering if this is an isolated case or something others have experienced frequently.
Any advice or guidance on how to proceed would be greatly appreciated. Thank you in advance for your help and support.
Urgent Help Needed: Shipment Received by Amazon Still Marked as In Transit
Hello fellow sellers,
I'm reaching out to the community for guidance on an ongoing issue with one of my shipments, ID FBA17TW3PJK4, which seems to be stuck in limbo. Despite having documentation from FedEx confirming the delivery of the products to Amazon's fulfillment center, the status in my Seller Central still shows the items as "In Transit." It has been a considerable amount of time since the delivery was confirmed, and I am facing significant disruptions in my business due to this status issue.
Here's a brief rundown of the situation:
FedEx tracking and delivery receipts confirm that Amazon received the shipment.
Despite multiple inquiries, Amazon’s responses have varied, with no concrete resolution provided.
The shipment has been marked "In Transit" for an unusually long period, far exceeding typical processing times.
I have followed all standard procedures and Amazon’s recommendations, yet the problem persists. This situation is impacting my inventory management and customer satisfaction severely. I'm looking to hear from anyone who might have faced similar issues or has any insights on how to expedite the resolution with Amazon. Additionally, I am wondering if this is an isolated case or something others have experienced frequently.
Any advice or guidance on how to proceed would be greatly appreciated. Thank you in advance for your help and support.
0 respuestas
Seller_z3XfkorVSmnEY
How long is a "considerable amount of time"? We do not rely on Amazon's "tracking" of our inbound packages. And receiving can take weeks.
Jameson_Amazon
Hi @Seller_scXogReDe1GVg,
Thank you for reaching out on the Seller Forums!
I just took a look into shipment FBA17TW3PJK4 and do see that the shipment is now closed.
If you're still experiencing issues with this shipment, I would recommend requesting an investigation via the Contents tab of your shipment. For more information on requesting an investigation, please read through this help page.
I would also encourage you to read through this post about what to do if your FBA shipment is lost or delayed.
If you need further assistance with this after requesting that investigation, please send me your case IDs. I'd be happy to take a further look into those cases to see how I can assist further!
Thanks again,
Jameson
