Safe T claims and returns
hi,
I have been getting several refunds from buyers using various reasons and I all I get from Amazon is to open a safe t claim which doesn’t go anywhere.
The buyers have used reasons like didn’t receive the product, which when I tracked clearly has proof of delivery.
Another one being used is damaged in transit which they don’t provide proof for and just get refunded straight away.
I sell fragrances
Safe T claims and returns
hi,
I have been getting several refunds from buyers using various reasons and I all I get from Amazon is to open a safe t claim which doesn’t go anywhere.
The buyers have used reasons like didn’t receive the product, which when I tracked clearly has proof of delivery.
Another one being used is damaged in transit which they don’t provide proof for and just get refunded straight away.
I sell fragrances
0 respuestas
Danny_Amazon
Hello @Seller_lBQxCrc4yzgfb- and thank you for posting!
It is true that the SAFE-T Claim process is the best path for requesting compensation when Amazon issues a refund against an order in the seller fulfilled network. You can look to these best practices as you file a SAFE-T Claim for further guidance on how to provide all the information needed.
I hope this helps, and thanks for looking to the forums for some insight!
Best,
Danny
