Account deactivated due to unverified Bank info
My account was running just fine.. until one day amazon decided to deactivate it because of unverified bank deposit method. I have everything entered correctly and it still says unverified bank info. Any idea why?
Account deactivated due to unverified Bank info
My account was running just fine.. until one day amazon decided to deactivate it because of unverified bank deposit method. I have everything entered correctly and it still says unverified bank info. Any idea why?
0 respuestas
Emet_Amazon
Hello @Seller_Qf6sWxPQ6xquf,
Thank you for sharing your concerns with both your account deactivation and your bank account verification.
I do appreciate you sharing these concerns with us, however I do need to ask for more clarification surrounding your situation. When it comes to your accounts deactivated, can you specify why exactly this occurred? Understanding this surrounds the bank account, was this associated to an account review, INFORM verification, Seller Wallet verification? Have there been "ANY" account updates including address, name, account owner?
If any information is changed or updated, we may require a holistic review and verification of your information to verify you are still the primary account owner. Can you provide any screenshots or related cases that will help me in researching your situation further? This will allow me to not only offer more guidance, but if necessary work with our teams on reviewing the situation further to provide you with a resolution.
As this is public space, I strongly advise removing any personal details such as full names, phone numbers, bank, debit or credit cards. If you feel this information is necessary to provide, or has been requested please use a case to submit the images and share the case ID here for review. Once I have more info I can follow up with next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Qf6sWxPQ6xquf,
Thank you for following up on the situation with a little more information.
As shown in your dashboard, the bank account verification is showing unverified. Since I have limited visibility into your account, can you clarify a few thing with me? When you navigate to the bank account information, does the US(amazon.com) show a verified bank account is registered in seller central? A common point of issue is when there is no assigned card in the US region.
Another common situation you may encounter is when your personal or account information does not match your bank details. When reviewing your documentation, does your bank statement reference the account owner and or business? Are all account details and banking information matching? If there are any discrepancies between these details, it can result in our inability to fully verify your information resulting in a failed or incomplete review.
If you can confirm all of these details 100% match between your account and bank, I would ask that you share you verification documents such as your statement in a case ID. This case can be shared with the appropriate review teams to further verify these details. If you have a case, or create one, please follow up here so I can work with any necessary teams to assist with a resolution for your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Qf6sWxPQ6xquf,
Thank you for posting your follow up details and including your case ID.
There can be issues with names not properly matching, so I am glad you were able to rectify the situation, and that it's now showing the correct matching attributes. These reviews can take a few days or more; the duration will depend on the exact situation. Since you've encountered some complexities, this will require a more detailed review and response, which creates some delays.
I see from the provided case ID that your situation is still pending. I have requested an update and shared any additional information I had to help support their review. Once I hear back from them, I will reach back out to ensure you're aware of their resolution or response.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Qf6sWxPQ6xquf,
Thank you for following up and advising that you have received a response.
I have looked over the case and followed up to verify any specific requirements.Our team is requesting you upload a new bank statement meeting the following requirements:
- The document must be dated within the last 180 days.
- The document must show the bank account number, the bank logo, and the account holder’s name.
- If you are operating as a business, the bank account must be in the name of the business.
- The document must not be a screenshot. It should be easy to read
- The information on the documents should also match the information entered in Seller Central.
- Please provide the document in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, please provide a copy of both the original document and a certified translation. Please combine both the documents in a single document and upload.
This document will need to be provided on case ID: 17611674331 so it can be reviewed by the appropriate teams.You are welcome to post here once completed so I can continue to monitor the situation and offer what guidance I can.
When it comes to phone support, you do require a professional selling account to receive a call from the account health support team. If you do not have a professional account, you may only be able to create cases through the contact us or help link.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_Qf6sWxPQ6xquf
thanks for your prompt reply. I attached the bank statement on the reply section of the case. Does that work ? Or it has to be uploaded somewhere else as well?
Seller_Qf6sWxPQ6xquf
Any update on this ? The case that i opened has not responded yet.
Emet_Amazon
Hello again @Seller_Qf6sWxPQ6xquf,
I appreciate you following up on the matter.
This instruction does not work- There is no verify button once I get to that page-
================================
Go to Settings and click Account Info.
On the Seller Account Information page, under Payment Information, click Deposit Methods.
On the Deposit Methods page, click Manage Deposit Methods and find the bank account that you are using to receive disbursements.
On the Verify Bank Account page, select Bank Account Holder Name.
Click Upload Bank Statement to upload your bank document.
Confirm the requirements for verification, and then click Submit for Verification. You'll be redirected to the Manage Deposit Method page, where the verification status of your bank account will display “In progress.”
I appreciate you sharing this information, I also see through your earlier mentioned case that new examples were provided of your situation as well. These screenshots and situation were passed to the appropriate teams to look further in to the issue as to why this feature is not present. Once again, when I have any additional information from them, I will follow up here with you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Qf6sWxPQ6xquf,
Thank you for your patience.
I have received some communication from our teams on the matter. Our teams have advised that the default deposit method in Canada was removed, as a result they were unable to complete their review. They have provided me with a request, asking for you to update your deposit method in Canada and click on the verify button. As a side note, if you see a deposit method in Canada, please use the "replace deposit method" and upload the same information to ensure it is refreshed.
If at this point, you still do not have the verify button, please capture a screenshot of the missing feature so I can continue working with our teams to provide a path forward. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Qf6sWxPQ6xquf,
Thank you for your quick follow up and sharing your updated screenshots.
I have gathered your new information and shared it with our teams to confirm you have completed all requested actions. They will likely communicate with the appropriate technical teams to apply a resolution to the issue and missing verification button. Once I have an update on your review, I will follow up again to share their communication.
Emet.
