100+ Days Amazon Ads Suspended, Support wont tell me how to fix it
Over a 100 Days ago my Amazon Ads were suspended due to "suspicious activity" because I changed my payment method for ads multiple times. I have been trying to contact support to get this resolved but I get the same automated response.
My account health is perfect and I am in compliance with all Amazon Ads Policies and/or Terms & Conditions. What am I suppose to do from here? How am I suppose to fix something if they don't give me a solution to the problem. I was spending 15-20k a month in ads before. I am able to advertise in Canada but not the US? How does that make sense.
See below response that they keep giving me.
Your Amazon Ads account has been suspended, and your campaigns have been paused.
Your account is not in compliance with Amazon Ads Policies and/or Terms & Conditions, and cannot be reinstated at this time.
Amazon commits to create a safe and positive experience to customers and advertisers. We consistently monitor and investigate accounts to ensure compliance with our policies and Amazon Advertising Terms and Conditions.
While Amazon Ads cannot disclose the specific reason for this suspension, please follow the suggestions below to potentially become eligible to advertise:
* Ensure your products have enough inventory. Review your inventory reports and status frequently.
* Check your payment methods regularly and avoid any suspicious payment activity.
* Avoid having any unpaid balances or past due invoices as this may contribute to your suspension.
* Review your Account Health reports to ensure your Selling accounts adheres to the performance targets and policies required to sell on Amazon.
100+ Days Amazon Ads Suspended, Support wont tell me how to fix it
Over a 100 Days ago my Amazon Ads were suspended due to "suspicious activity" because I changed my payment method for ads multiple times. I have been trying to contact support to get this resolved but I get the same automated response.
My account health is perfect and I am in compliance with all Amazon Ads Policies and/or Terms & Conditions. What am I suppose to do from here? How am I suppose to fix something if they don't give me a solution to the problem. I was spending 15-20k a month in ads before. I am able to advertise in Canada but not the US? How does that make sense.
See below response that they keep giving me.
Your Amazon Ads account has been suspended, and your campaigns have been paused.
Your account is not in compliance with Amazon Ads Policies and/or Terms & Conditions, and cannot be reinstated at this time.
Amazon commits to create a safe and positive experience to customers and advertisers. We consistently monitor and investigate accounts to ensure compliance with our policies and Amazon Advertising Terms and Conditions.
While Amazon Ads cannot disclose the specific reason for this suspension, please follow the suggestions below to potentially become eligible to advertise:
* Ensure your products have enough inventory. Review your inventory reports and status frequently.
* Check your payment methods regularly and avoid any suspicious payment activity.
* Avoid having any unpaid balances or past due invoices as this may contribute to your suspension.
* Review your Account Health reports to ensure your Selling accounts adheres to the performance targets and policies required to sell on Amazon.
0 respuestas
Joey_Amazon
Hello @Seller_Db2K3ZpNinh7a,
Thank you for utilizing the forums!
If you wish, please share the Case IDs associated with this situation. I can take a look and determine how we can best assist you with this issue.
Thanks,
Joey
Seller_Zu8JERCyyvI6Z
same here almost 11 months- 1 year now