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Seller_D1eGgHN6KPRgm

Buy Box - Am I missing something?

Hello,

I wanted to check here to see if anyone had any advice or see something that I am missing when it comes to winning buy box. I totally understand that buy box is not guaranteed to anyone but buy box keeps dropping off for some of my listings and I cannot figure out why. It has been happening since June 1st,

Let me give you the run down,

  • The listing is both FBA and FBM
  • We the lowest price
  • We have the most inventory at amazon (sometimes thousands of units more than others on our listings)
  • We have more reviews as a seller
  • We have a higher seller rating
  • Our Account health is perfect
  • Our customer service (FBM) states are perfect
  • Our average buy box percentage for the month of May is 98%

Again, totally understand that buy box is never a guaranteed thing but maybe I am missing a key point that could be impacting our listings so suddenly and randomly. Any tips you would like to share would be awesome!

Thanks

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Seller_D1eGgHN6KPRgm

Buy Box - Am I missing something?

Hello,

I wanted to check here to see if anyone had any advice or see something that I am missing when it comes to winning buy box. I totally understand that buy box is not guaranteed to anyone but buy box keeps dropping off for some of my listings and I cannot figure out why. It has been happening since June 1st,

Let me give you the run down,

  • The listing is both FBA and FBM
  • We the lowest price
  • We have the most inventory at amazon (sometimes thousands of units more than others on our listings)
  • We have more reviews as a seller
  • We have a higher seller rating
  • Our Account health is perfect
  • Our customer service (FBM) states are perfect
  • Our average buy box percentage for the month of May is 98%

Again, totally understand that buy box is never a guaranteed thing but maybe I am missing a key point that could be impacting our listings so suddenly and randomly. Any tips you would like to share would be awesome!

Thanks

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Michelle_Amazon
En respuesta a la publicación de Seller_D1eGgHN6KPRgm

Hello @Seller_D1eGgHN6KPRgm,

Michelle at Amazon here. Do you have a case with Seller Support you can share with me? If you have not created a case yet, please start here and provide them with the ASIN's you are having issues with so they can take a look and let me know if you need further assistance once they complete their investigation.

Thanks,

Michelle

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Seller_D1eGgHN6KPRgm

Buy Box - Am I missing something?

Hello,

I wanted to check here to see if anyone had any advice or see something that I am missing when it comes to winning buy box. I totally understand that buy box is not guaranteed to anyone but buy box keeps dropping off for some of my listings and I cannot figure out why. It has been happening since June 1st,

Let me give you the run down,

  • The listing is both FBA and FBM
  • We the lowest price
  • We have the most inventory at amazon (sometimes thousands of units more than others on our listings)
  • We have more reviews as a seller
  • We have a higher seller rating
  • Our Account health is perfect
  • Our customer service (FBM) states are perfect
  • Our average buy box percentage for the month of May is 98%

Again, totally understand that buy box is never a guaranteed thing but maybe I am missing a key point that could be impacting our listings so suddenly and randomly. Any tips you would like to share would be awesome!

Thanks

95 visualizaciones
2 respuestas
00
Responder
user profile
Seller_D1eGgHN6KPRgm

Buy Box - Am I missing something?

Hello,

I wanted to check here to see if anyone had any advice or see something that I am missing when it comes to winning buy box. I totally understand that buy box is not guaranteed to anyone but buy box keeps dropping off for some of my listings and I cannot figure out why. It has been happening since June 1st,

Let me give you the run down,

  • The listing is both FBA and FBM
  • We the lowest price
  • We have the most inventory at amazon (sometimes thousands of units more than others on our listings)
  • We have more reviews as a seller
  • We have a higher seller rating
  • Our Account health is perfect
  • Our customer service (FBM) states are perfect
  • Our average buy box percentage for the month of May is 98%

Again, totally understand that buy box is never a guaranteed thing but maybe I am missing a key point that could be impacting our listings so suddenly and randomly. Any tips you would like to share would be awesome!

Thanks

00
95 visualizaciones
2 respuestas
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Buy Box - Am I missing something?

por parte de Seller_D1eGgHN6KPRgm

Hello,

I wanted to check here to see if anyone had any advice or see something that I am missing when it comes to winning buy box. I totally understand that buy box is not guaranteed to anyone but buy box keeps dropping off for some of my listings and I cannot figure out why. It has been happening since June 1st,

Let me give you the run down,

  • The listing is both FBA and FBM
  • We the lowest price
  • We have the most inventory at amazon (sometimes thousands of units more than others on our listings)
  • We have more reviews as a seller
  • We have a higher seller rating
  • Our Account health is perfect
  • Our customer service (FBM) states are perfect
  • Our average buy box percentage for the month of May is 98%

Again, totally understand that buy box is never a guaranteed thing but maybe I am missing a key point that could be impacting our listings so suddenly and randomly. Any tips you would like to share would be awesome!

Thanks

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Michelle_Amazon
En respuesta a la publicación de Seller_D1eGgHN6KPRgm

Hello @Seller_D1eGgHN6KPRgm,

Michelle at Amazon here. Do you have a case with Seller Support you can share with me? If you have not created a case yet, please start here and provide them with the ASIN's you are having issues with so they can take a look and let me know if you need further assistance once they complete their investigation.

Thanks,

Michelle

00
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user profile
Michelle_Amazon
En respuesta a la publicación de Seller_D1eGgHN6KPRgm

Hello @Seller_D1eGgHN6KPRgm,

Michelle at Amazon here. Do you have a case with Seller Support you can share with me? If you have not created a case yet, please start here and provide them with the ASIN's you are having issues with so they can take a look and let me know if you need further assistance once they complete their investigation.

Thanks,

Michelle

00
user profile
Michelle_Amazon
En respuesta a la publicación de Seller_D1eGgHN6KPRgm

Hello @Seller_D1eGgHN6KPRgm,

Michelle at Amazon here. Do you have a case with Seller Support you can share with me? If you have not created a case yet, please start here and provide them with the ASIN's you are having issues with so they can take a look and let me know if you need further assistance once they complete their investigation.

Thanks,

Michelle

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Responder
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