Account Suspension Due to Suspected Counterfeit – Need Help with Reinstatement Process
Hello everyone,
I recently started selling on Amazon Canada with an FBA account, and initially, I only listed a single product. However, after a few months, my account was suspended due to suspected counterfeit issues. I have submitted multiple appeals (around ten so far) and have opened cases to seek a resolution.
Each time, Amazon has replied with similar messages. I also received an email from them recently, to which I promptly responded. However, I am still receiving the following response:
"Hello,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods..." (and the message continues in this manner)
I have already provided documents proving my authenticity as a seller, including documentation from my supplier and even my supplier’s own supplier.
Has anyone experienced a similar situation? Any insights or guidance on how to proceed would be greatly appreciated. Thank you in advance for your help!
Account Suspension Due to Suspected Counterfeit – Need Help with Reinstatement Process
Hello everyone,
I recently started selling on Amazon Canada with an FBA account, and initially, I only listed a single product. However, after a few months, my account was suspended due to suspected counterfeit issues. I have submitted multiple appeals (around ten so far) and have opened cases to seek a resolution.
Each time, Amazon has replied with similar messages. I also received an email from them recently, to which I promptly responded. However, I am still receiving the following response:
"Hello,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods..." (and the message continues in this manner)
I have already provided documents proving my authenticity as a seller, including documentation from my supplier and even my supplier’s own supplier.
Has anyone experienced a similar situation? Any insights or guidance on how to proceed would be greatly appreciated. Thank you in advance for your help!
0 respuestas
Seller_dotifYADa0BWY
Where are you sourcing your products? Retail? Amazon.com to sell on Amazon.ca?
Levi_Dylan_Amazon
Hello @Seller_uP2Zq7NqSjy0e,
Thank you for reaching out on the forums about your selling account.
From what you have shared so far, I see that your account has been deactivated for authenticity concerns and you would like some guidance as to why your documents have not been accepted to resolve this.
Typically, invoices from a verified source for the brand that meet our document requirements will be required. If the supplier is unable to be verified or their supplier is unable to be verified, the invoices will be deemed unacceptable.
So that I am able to take a deeper look, can you please provide me with the associated case ID's?
Here is a helpful resource for you to review about this topic...
--Invoice requirements for appealing a policy violation
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
