I am writing to express my deep concern regarding a recent chargeback case that I believe was handled unfairly.

Initially, I received a notification about a chargeback and responded within the given timeframe, submitting all required documentation, including proof of delivery. Amazon later confirmed that the case had been decided in my favor.

However, more than a month later, I was surprised to receive another notification stating that the buyer reopened the case and that this time the card issuer had sided with the buyer. As a result, the amount was debited from my account—even though I had already provided all relevant evidence supporting the legitimacy of the transaction.

This is absolutely unacceptable. As sellers, we pay a 15% commission to Amazon with the understanding that we are afforded a level of protection against fraudulent claims. If a chargeback is lost despite valid documentation being provided, Amazon should stand by its sellers and absorb the loss—just as other major marketplaces do.

I respectfully request that Amazon reconsiders this decision and restores the debited amount to my account. I have upheld my responsibilities as a seller and acted in good faith throughout this process. It is only fair that Amazon does the same by protecting its sellers from situations beyond their control.