Error message when I go to sell
When I go to sell something I get an error message as follows:
Problem with your Seller Account
Our records indicate that you are not authorized to access this feature.
Return to your Seller Account
I have hit the "reactivate my account" button a hundred times and my acocunt is in "healthy" status.
Any advice? Thanks!
Error message when I go to sell
When I go to sell something I get an error message as follows:
Problem with your Seller Account
Our records indicate that you are not authorized to access this feature.
Return to your Seller Account
I have hit the "reactivate my account" button a hundred times and my acocunt is in "healthy" status.
Any advice? Thanks!
0 respuestas
Seller_OvL8C4BJWiuS9
Is your account suspended or deactivated? Need more information.
Seller_pootVNHKSNlxk
Jaijai_AMZ_136
Hi @Seller_2Vm2QkZD2fIZB,
This is Jaijai from Amazon to provide more support on your end.
From your earlier narration, I understand that you are encountering issues with your account being deactivated.
Due to limited access, we are unable to advise on the next steps.
We suggest you to open a case and describe your scenario in detailed. This way, you will allow the relevant team to investigate and revert as soon as possible for your necessary assistance.
In the case your account issue seems to be dated since 10 years back. This might led to the missing performance notification issue that you are currently facing. I will assist to handover your case to the relevant team for further assistance on the missing notification.
Meanwhile, do monitor your performance notification closely for upcoming communications or you may contact us again via this thread.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thank you,
Jaijai
Seller_g7PbGX1YRsgM8
Download Firefox as use that instead of google or other software.
Sonny_Amazon
Hey there @Seller_2Vm2QkZD2fIZB,
This is Sonny from Amazon checking on the thread for you as well, considering the error messages you have been experiencing.
First off, to open a "Get Help" case and describe your issue you can follow this link:
https://sellercentral.amazon.com/help/center
Additionally, I can confirm this request has been forwarded to the correct teams as additional follow up is needed.
As a best practice, continue to monitor your performance notifications while we research this further.
We understand that this issue is important to your business and we will provide an update as soon as additional information is available.
Best,
Sonny
Seller_2Vm2QkZD2fIZB
Can anyone please help me? I am stuck and in a position from which there is no way forward. I think there is a technical glitch at amazon and it may need to be resolved at Amazon's end but I don't know how to reach anyone for this? Thanks!
Seller_LyYw7fQRKc5G7
Since your deactivation was ten years ago, the violations will have fallen off the page as they stay showing for 180 days.
However, this does not remove the violation from the account. It just makes it really hard to appeal.
You will need to find the suspension email that you were sent to get additional information on why you were suspended.
Seller_LyYw7fQRKc5G7
The forum is not nearly as active as it once was. You will need to wait for the follow up contact from Amazon to proceed with this. It will likely come through either here or your email on your account.
