video verification
I received a performance notification, and they have asked for a video verification.
https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render
I have been trying to get a video verification from Amazon for the past few days now. I kept on getting the message that Amazon
"Currently, associates are not available for the selected language, please choose a different language or come back later. Standard operation hours: 11:00 PM to 3:00 PM Sunday - Thursday Pacific Standard Time"
Is there anyone who can really help me out. I have not even received an email from amazon regarding the performance notification. I just noticed it when I have not received my payment on the regular scheduled.
video verification
I received a performance notification, and they have asked for a video verification.
https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render
I have been trying to get a video verification from Amazon for the past few days now. I kept on getting the message that Amazon
"Currently, associates are not available for the selected language, please choose a different language or come back later. Standard operation hours: 11:00 PM to 3:00 PM Sunday - Thursday Pacific Standard Time"
Is there anyone who can really help me out. I have not even received an email from amazon regarding the performance notification. I just noticed it when I have not received my payment on the regular scheduled.
0 respuestas
Webb_Amazon
Greetings @Seller_W8zW4X13SQyoz,
Thank you for reaching out. I hope all is well.
As you have mentioned, you are having some issues with the video verification. In order for the seller forums community and I to better assist, I would like to ask you a couple of questions.
I have been trying to get a video verification from Amazon for the past few days now. I kept on getting the message that Amazon
"Currently, associates are not available for the selected language, please choose a different language or come back later. Standard operation hours: 11:00 PM to 3:00 PM Sunday - Thursday Pacific Standard Time"
Have you accessed the link during the operation hours? Have you received any other performance notification or case logs about the video verification?
I also urge you to ensure you are prepared for your video interview. Be prepared to submit supporting documents such as:
•Identity document - A government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID. This document must match the proof of identity information selected under Identity data.
•Additional document
1.Business Licenses: We require a document that proves that your business is valid, such as a business license or equivalent business document. This is a government issued statement displaying information on your business.
2.Proof of address: We collect a proof of address document, such as bank statement or credit card statement. A bank statement is an official document issued by your bank or other financial institution that summarizes your account activity over a certain period of time - typically one month.
3.Additional documents for legal and compliance obligations. Based on your business' physical location or the store(s) in which you operate, we may request additional documents and information about your business.
If there are other requested documents found within the performance notification you received, you will want to include those as well.
If you have any questions or concern, please respond to this post.
Best,
Webb
Dawn_Amazon
Hello @Seller_W8zW4X13SQyoz,
This is Dawn from Amazon, thank you for using Seller Forums.
Understand that you are required to attend a video verification.
I have submitted all the relevant documents. Here is the message I have received from Amazon.
"Currently, associates are not available for the selected language, please choose a different language or come back later
Standard operation hours: 11:00 PM to 3:00 PM Sunday - Thursday Pacific Standard Time"
Thank you for sharing the message you are experiencing.
From the shared message, 'associates are not available for the selected language, please choose a different language ', can you choose other supported languages?
Have you accessed the link during the operation hours?
We will suggest you to choose other supported languages and try other times during the operation hours.
Thank you @Seller_YWViZfnEJyeqJ for participating in this post.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Dawn
Seller_W8zW4X13SQyoz
Here is the Case ID 14668859821. I have been trying to reach amazon seller support for video verification for the past 10 days now. I could not reach any one from them.
To all the moderators, if you could please help me.
Seller_W8zW4X13SQyoz
Appointment Cancelled
Your appointment has been cancelled. Please return at a later stage to set up an appointment to complete your verification.
It is not even allowing to make a video verification, and I have been stuck here for more than 11 days now. I was told there is a tab for instant video verification. Can any MODS really help me out.
