Amazon put account inactive
Amazon set my account to inactive-requesting an updated card. I updated my card but my account is still inactive. I received an email stating to follow the link for directions. I followed the link but there was not any information there to update my account.
Amazon put account inactive
Amazon set my account to inactive-requesting an updated card. I updated my card but my account is still inactive. I received an email stating to follow the link for directions. I followed the link but there was not any information there to update my account.
6 respuestas
Seller_3PX4k1jROQZYw
I have exactly the same problem. Could somebody please help?
Seller_OCtu7OdZSHKUF
I have the same issue. I updated my credit card info and received email from amazon that charge went through, but account is still inactive.
Seller_AuM0Ah3Lt4DcB
Amazon needs to address this issue with sellers. I have the same problem.
Seller_tdxQmYzkznU2l
I have the same problem. After updating the card, the account still says invalid. What should I do?
Seller_AuM0Ah3Lt4DcB
These are the steps I did to get my account active again. I don't know if it was just coincidental but it's worth a try because it worked immediately for me.
1. Use mobile phone (not desktop) and chrome browser to login to the account.
2. Put all affected inactive shops in vacation mode. Click "Continue" on the Inactive Account message (*see image).
3. Update credit card information for all inactive shops that were affected originally.
4. Go back to settings take your affected shops out of vacation mode.
This process worked for me. It was not working via computer browser's, only on mobile phone using chrome browser.
Nano_Amazon
Hello @Seller_wmV91aVDIdAp6
Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
I look forward to hearing from you.
Have a great day!
Nano
