How do I stop others from listing on my brand, but not selling my brand?
I went through all the hoops to file my brand with the USPTO and get the brand approved by Amazon, and give myself exclusive rights to sell it, but these other people who listed using my brand listing are still selling under my listing and Amazon won't do anything about it.
What's the point of having a brand? I was under the impression that you could limit who could 'sell your brand' -- not that these people ARE selling my brand, they are just shirt-tailing off my listing. I can't report them as counterfeit, because I'm sure if I ordered their products, I would NOT GET anything resembling my brand, so they aren't counterfeiting, they are just misrepresenting what they are selling? (and there are about ten of them, so I'd have to order from ALL OF THEM, and most get reviews of 'product did not arrive')
How do I stop this? I have contacted Amazon NUMEROUS TIMES, with every form I can find, and all I get is form letters and zero action. Amazon will do nothing.
I'm sure if I tried listing my products under PARK SEEDS listing, I'd get slapped right down. Amazon says they want to help build our brands, but they do NOTHING help us protect them.
How can I get my brand back from these hijackers? Any ideas?
How do I stop others from listing on my brand, but not selling my brand?
I went through all the hoops to file my brand with the USPTO and get the brand approved by Amazon, and give myself exclusive rights to sell it, but these other people who listed using my brand listing are still selling under my listing and Amazon won't do anything about it.
What's the point of having a brand? I was under the impression that you could limit who could 'sell your brand' -- not that these people ARE selling my brand, they are just shirt-tailing off my listing. I can't report them as counterfeit, because I'm sure if I ordered their products, I would NOT GET anything resembling my brand, so they aren't counterfeiting, they are just misrepresenting what they are selling? (and there are about ten of them, so I'd have to order from ALL OF THEM, and most get reviews of 'product did not arrive')
How do I stop this? I have contacted Amazon NUMEROUS TIMES, with every form I can find, and all I get is form letters and zero action. Amazon will do nothing.
I'm sure if I tried listing my products under PARK SEEDS listing, I'd get slapped right down. Amazon says they want to help build our brands, but they do NOTHING help us protect them.
How can I get my brand back from these hijackers? Any ideas?
0 respuestas
Seller_9Uf78DYSZ2lcW
Go into your Brand site on Brand Registry and see about reporting them then. You should be able to report them as counterfeit without a test buy if you don't wholesale your product anywhere and your Company with the Amazon Store is the Only Authorized seller.
Now I don't have experience doing this as I don't have brand registry.
Seller_EkbLZUYSpmJEy
Have you tried using Report a violation ?
If you have access to this tool, then put in the ASIN in the search box. When the item comes up, open up the drop down to show the offers on the item. The ones that you are not your offers click the check box next to those sellers and then upper right select Trademark Infringement.
If there is a comment box, put in that you do not sell wholesale therefore these can not be the same as your item.
If there isn't a comment box but creates a case, then go to the case and see if you can provide additional details in which you would again explain that you do not sell wholesale ... etc ...
Jameson_Amazon
Hi @Seller_rKS40mXHfmhh6,
Sorry to hear about this! I see you have already received some great advice and insights from other Sellers in the replies here - so happy to see!
If you haven't done so already, please submit a claim using the Report Abuse tool right here.
Also, when you have a moment, please send me your case IDs for this and I'd be happy to look into this further and see where I can help!
Thanks so much,
Jameson
Seller_EkbLZUYSpmJEy
ONALEE'S SEEDS - 97879252 Word Mark - USPTO
Not Valid For Reporting Counterfeit
The system will not let you report your own offer. You have to check only the offer which is not yours. Are you doing it as shown below?
Select like this
Then this and selecting Trademark infrigement
Then this and selecting the issue in the last box and finally submit ...
Is this the process by which you are submitting?
It would need to be done the same way for each individual listing.
ONALEE'S SEEDS - 97879252 Word Mark - USPTO
Not Valid For Reporting Counterfeit
NOTE:
The way we have shown you above is the way you would report. However, we looked up your trademark and can see that it was just accepted by USPTO on April 8, 2023. Your trademark is in the process of being registered but is in the very early time frame. Amazon is saying that the trademark is not valid for reporting counterfeit as it is not fully registered (which for you will possibly be 9 to 15 months away depending on how the publication goes and when that happens).
What you will have to do is a test buy of each of the offers, take pictures of the items (front & back) when received and then report the items as not being as described. Do not leave feedback on the seller when you do this ... just request a return/refund for the reason item not as described.
Seller_UnP3MVhzdhAYg
I received the same trouble as you, this kind of behavior is legal in the opinion of Amazon, and the only way to really solve the problem is to join the Zero Plan or Transparency Plan after your brand has completed registration.
I can't even fathom that it would be a serious disservice to my own brand when a customer buys a product from elsewhere and leaves a very poor review on my brand.
Seller_6ldIAceJDEcT2
Look into Amazon transparency where you get individual codes for your items. Fixed my problem!
Seller_d8D4CAiGdnCw9
We have the exact same thing happening. Im really concerned about review trickling in and attaching to our ASIN for a product thats completely not ours!
Seller_S6Ub6ZVEM8E6q
Please let me know if you ever find the answers because I'm in the same situation, I asked numerous times if the brand registry isn't supposed to be giving us protection from this when you register with them, but they pick n choose who they allow to violate your brand and will ignore the fact that the hijacker is selling fake items and potentially dangerous product to kids
Seller_OssqpTBa1HZhB
Actually the brand gating function can solve all these problems. but no idea how we can get it. if your brand got the BG function, then anyone who wants to sell your product need to ask for your permission..
Seller_n1mh65Ij2NT7L
Do test buys and report them as having a *problem* with the order, that what they sent is not even close to what you ordered, document everything, and return it. These guys will jump off your listing like it's on fire. Just make sure it's in the brand registry at Amazon, MAKE SURE YOU DON'T DISTRIBUTE THE PRODUCT, and make sure it's published at the USPTO.
