Hello @Seller_citWh47GAKDAL,

Thank you for reaching out. My apologies on the frustration that this is causing. Are you signed up as a professional seller? The Professional selling plan is a monthly subscription service that provides a suite of tools and benefits, including bulk listings, Amazon Marketplace Web Services (Amazon MWS), automated pricing, advanced business reports, customizable shipping rates, and eligibility for top placement on detail pages.

If you are and wish to downgrade to an individual plan, on the Seller Account Information page, in the Your Services section on the left, click Manage.

On the My Services page, click Downgrade located in the Sell on Amazon section.

Important:

• Downgrading from a Professional selling plan to an Individual selling plan may result in a change in your payment cycle.
• If you have registered through global registration , you can downgrade in all stores at once by selecting to downgrade in “All Regions.” Alternatively, you can choose to downgrade in the “Current Region”, which will downgrade the store(s) in the current region: North American stores (United States, Canada, and Mexico), European stores ( United Kingdom, Germany, France, Italy, Netherlands, Poland, Sweden, and Spain), Japan, or Australia.
• If you choose to downgrade only in one region, you will still be subject to monthly Professional selling fees if you still have a Professional account and active listings in other store(s).
• When you switch to an Individual selling plan, your current listings will continue to be available for sale unless you set them to Inactive in your Listings Status for holidays and other absences page. Deactivating listings alone will not switch your selling plan. Be sure to switch your selling plan if you want to avoid additional monthly fees.
• If you're enrolled in the US tax calculation service, see the Downgrade or upgrade and tax calculation service page prior to switching your plan.

Review the terms on the next page, then click Confirm Selling Plan Change to accept the terms and switch your plan

After completing the above steps, you will receive an email confirmation that will indicate your selling plan was changed.

If you have not used any of the benefits of a professional plan, you will be able to apply for a refund.

Please let me know what the status is.

CHeers,

Micah