Lost Package USPS
Bought a USPS first class / ground advantage shipping label for an order. The package was checked in on the day it was supposed to but it appears it is lost now. I opened a missing mail claim on the USPS website but that doesn't seem to have helped either.
In this situation, will Amazon refund the buyer since I bought the label through Amazon buy shipping? Or?
Lost Package USPS
Bought a USPS first class / ground advantage shipping label for an order. The package was checked in on the day it was supposed to but it appears it is lost now. I opened a missing mail claim on the USPS website but that doesn't seem to have helped either.
In this situation, will Amazon refund the buyer since I bought the label through Amazon buy shipping? Or?
0 respuestas
Seller_Hi7wbO2Kbo6bl
In theory, if the buyer opens an A to Z claim for non-receipt, Amazon should cover it without impact to your metrics.
This assumes the package received an acceptance scan within the specified time frame for shipping.
Seller_nRFmxiQg4EGrw
One thing that I've found often works is to check the tracking of the item; if you see that it is "stuck" somewhere, request text updates.
It's amazing the number of times I've done this, and the package starts moving within a few hours.
If it never arrives, then have the customer file A-Z for "Item Not Received". Point out that they have to wait (I think it's 3 days, but might be 2) until after the latest delivery date or the date that it is marked as "Delivered" before being able to file; also must wait 48 hours after contacting the seller.
TaylorR_Amazon
Hello @Seller_8WD90AQIKKxcQ, check out What if a buyer says they didn't receive their order? for some options.
Thank you @Seller_nRFmxiQg4EGrw and @Seller_Hi7wbO2Kbo6bl for the advice!
