Concern Regarding My FBA Seller Experience
Dear Amazon Team,
I am writing this email to express my disappointment with Amazon.
As an FBA seller, I pay my professional subscription annually, cover storage fees, and incur significant costs to ship my products through FBA. Additionally, I pay referral fees to Amazon. Despite all this, my products, which were sent to Amazon on December 8th, are still not available for FBA sales.
I have spent $1,200 on advertising to improve my ranking and attract customers on Amazon. I also created special offers for Prime customers. Now, Prime customers are canceling their orders because they have been waiting for over seven days without receiving their products.
Amazon's delay in making my products available for FBA sales is incomprehensible. I have contacted your support team multiple times to resolve this issue (over 40 inquiries via messages and 10 emails), yet the responses I receive are nearly always automated: you tell me that nothing can be done.
Nothing can be done? While I am losing sales, I am forced to stop my advertising campaigns because I cannot guarantee that my customers will receive their products on time, even Prime customers. As a result, my BSR rank is dropping, and I am losing my advertising investment.
As a new seller on Amazon, I joined with high hopes inspired by Amazon's promises. Seeing that Amazon is unable to deliver my products while possibly prioritizing sellers with a monopoly in the market leaves me feeling deeply discouraged.
I sincerely hope that my concerns will be taken seriously and that you can address this situation promptly.
Best regards,
Concern Regarding My FBA Seller Experience
Dear Amazon Team,
I am writing this email to express my disappointment with Amazon.
As an FBA seller, I pay my professional subscription annually, cover storage fees, and incur significant costs to ship my products through FBA. Additionally, I pay referral fees to Amazon. Despite all this, my products, which were sent to Amazon on December 8th, are still not available for FBA sales.
I have spent $1,200 on advertising to improve my ranking and attract customers on Amazon. I also created special offers for Prime customers. Now, Prime customers are canceling their orders because they have been waiting for over seven days without receiving their products.
Amazon's delay in making my products available for FBA sales is incomprehensible. I have contacted your support team multiple times to resolve this issue (over 40 inquiries via messages and 10 emails), yet the responses I receive are nearly always automated: you tell me that nothing can be done.
Nothing can be done? While I am losing sales, I am forced to stop my advertising campaigns because I cannot guarantee that my customers will receive their products on time, even Prime customers. As a result, my BSR rank is dropping, and I am losing my advertising investment.
As a new seller on Amazon, I joined with high hopes inspired by Amazon's promises. Seeing that Amazon is unable to deliver my products while possibly prioritizing sellers with a monopoly in the market leaves me feeling deeply discouraged.
I sincerely hope that my concerns will be taken seriously and that you can address this situation promptly.
Best regards,
0 respuestas
Seller_4zBzdtgCyS9EI
Welcome to life at Amazon.
Spend some time reading forum posts...
Seller_rI7BZIczK8iAC
If you think Amazon would treat you better than all other sellers, you are mistaken...
Seller_QsRS4vulT8hHE
hey so basically when you send inventory in to amazon fba center , you have to wait until the products clear all their steps before actually being available to be purchased by customers if you didnt have any left over in stock prior to your next shipment ,
this includes when they do transfers of your product to other warehouses for a faster fullfillment to your customers
i wouldnt have started advertising until you have sufficient inventory numbers for those running a special to avoid being out of stock and the delays that fba takes while processing your shipments
Seller_kBiQJcB36LEg0
We work at least 4 weeks in advance with FBA. Shipping in what we believe will be required to cover customer orders well before starting any promotions.
This time can easily be extended to 6+ weeks during the holiday period —and double that if you are shipping to West FCs.
It's not an easy juggling act, but FBA does tend to be what customers go for and, in our experience, increases sales. However, if we could find a reliable warehousing company that could fulfil the whole of the US on time we would happily look at that option.
Good luck on Amazon - you'll need it!
Seller_fES06yRlGgMc4
They're so cute when they're little.
Sorry. Don't want to make fun at your expense but there is no one at Amazon who cares. No one is going to read your message and wring their hands in remorse.
The ship is sinking. If you can make a few bucks in the short term, fine, but this is not a place to stake your future.
