URGENT – Payment Suspended after Payout Initiated & Charge Method Issue
Hello,
I am experiencing a critical issue with my Amazon seller account that requires immediate resolution.
What Happened:
Today, February 11, I requested a payout from my Amazon seller account. At 11:44 AM, I received an email confirming that $4,141.62 had been successfully sent to my bank account. Three minutes later (11:47 AM), I received another email stating that my payment was suspended because my Charge Method needs to be updated.
I immediately attempted to update my Charge Method, but Amazon rejected all my valid credit cards (none are prepaid, and all details were entered correctly). After multiple attempts, Amazon locked my Charge Method section for 24 hours, preventing me from trying again. I am also unable to open a support case, as the only available option is related to account reactivation, which is not relevant to this issue.
Questions:
- Is my payment still being processed, or has it been completely suspended until I update my Charge Method?
- Why are all my valid credit cards being rejected, and how can I resolve this?
- Since my Charge Method is now locked for 24 hours, is there any way to update it sooner?
- Why is the Help Center preventing me from opening a case, and how can I reach Amazon directly about this?
This is an urgent matter, as my funds are currently inaccessible, and I need a resolution as soon as possible. If any Amazon representatives can assist or if any sellers have experienced a similar situation, I would appreciate any guidance.
Thank you.
URGENT – Payment Suspended after Payout Initiated & Charge Method Issue
Hello,
I am experiencing a critical issue with my Amazon seller account that requires immediate resolution.
What Happened:
Today, February 11, I requested a payout from my Amazon seller account. At 11:44 AM, I received an email confirming that $4,141.62 had been successfully sent to my bank account. Three minutes later (11:47 AM), I received another email stating that my payment was suspended because my Charge Method needs to be updated.
I immediately attempted to update my Charge Method, but Amazon rejected all my valid credit cards (none are prepaid, and all details were entered correctly). After multiple attempts, Amazon locked my Charge Method section for 24 hours, preventing me from trying again. I am also unable to open a support case, as the only available option is related to account reactivation, which is not relevant to this issue.
Questions:
- Is my payment still being processed, or has it been completely suspended until I update my Charge Method?
- Why are all my valid credit cards being rejected, and how can I resolve this?
- Since my Charge Method is now locked for 24 hours, is there any way to update it sooner?
- Why is the Help Center preventing me from opening a case, and how can I reach Amazon directly about this?
This is an urgent matter, as my funds are currently inaccessible, and I need a resolution as soon as possible. If any Amazon representatives can assist or if any sellers have experienced a similar situation, I would appreciate any guidance.
Thank you.
0 respuestas
Seller_OvL8C4BJWiuS9
Urgent to you is not urgent to Amazon. Were you trying debit cards?
Seller_kIukTwdhvntAp
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_Nt9S3eYxU8gyN
1. Calm down.
2. This happens to me EVERY payout. The problem is with your credit card's fraud department. Right after Amazon makes a payout, Amazon will immediately verify the credit card on file by charging a pre-authorization transaction in the amount of $0.00.
This triggers a fraud alert at my credit card and I have to call in to my credit card company and verify the attempt is legit and for them to reset my card.
3. I then go back to Seller Central (or more likely, just use the app) and replace the credit card on file with the EXACT SAME card info.
My credit card issuer (credit union) blames the credit card company (Mastercard), who then blame the issuer. I don't really care, I just get use to making the call to get the card reset. Then get ready for it to repeat 2 weeks later.
4. Yes, I could change credit cards, but I really like my credit union account and their features/benefits. So I deal with it.
