I am trying to reactivate my deactivated account, and I am caught in a loop
My account has been deactivated since 2012. I have sent several appeals to reactivate my account. I have included a copy of my identification, a copy of a credit card statement showing my name and address, and several letters of explanation and plans of action.
Each time, I receive the message, "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
I have asked what information they need, but they will not tell me.
Is there someone from Amazon who can help me escalate this issue? I'd appreciate the help.
Case ID: 15925878851
I am trying to reactivate my deactivated account, and I am caught in a loop
My account has been deactivated since 2012. I have sent several appeals to reactivate my account. I have included a copy of my identification, a copy of a credit card statement showing my name and address, and several letters of explanation and plans of action.
Each time, I receive the message, "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
I have asked what information they need, but they will not tell me.
Is there someone from Amazon who can help me escalate this issue? I'd appreciate the help.
Case ID: 15925878851
8 respuestas
Seller_OvL8C4BJWiuS9
Need more information-what is the violation?
Emet_Amazon
Hello @Seller_yZ9JeArp4NhWM,
Thank you for posting your concern with your account deactivation.
My account has been deactivated since 2012. I have sent several appeals to reactivate my account. I have included a copy of my identification, a copy of a credit card statement showing my name and address, and several letters of explanation and plans of action.
Each time, I receive the message, "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
I appreciate the information provided, as it does seem there's a lack of understanding exactly why the account was deactivated and a lack of notifications or communication on the reason. I have passed your information to the appropriate teams for further review. They will likely follow up through your notifications, however if they provide me any updates on the situation, I will follow up here with you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
