Since last night, our store has received 25 complaints of intellectual property infringement, all about our product images allegedly infringing the copyright of other people's images. We were very surprised when we received this letter because all of our product photos were taken by ourselves. So to cooperate with the photography company to shoot, why will violate the copyright of others. When we opened the copyright link of the complaining party and found that the other party copied our product pictures to the "Mekedor" platform to put on the shelves, I was sure that this is a new link that has just been listed, but the other party can use the stolen pictures to complain about the link of our products that have been sold for nearly 1 year, and can still successfully complain, which makes me very confused.

I have two questions for the Amazon team:

1. Why do we delete the images of our links without actual evidence to confirm that the copyright of the other party belongs to the other party, and we need to submit a complaint application before we can re-sell our links? Does this not protect the legitimate rights and interests of Amazon sellers?

2. Why have we clearly known that the other party is malicious complaint behavior, but we do not have any way and means to protect rights and defense, we can only delete product pictures over and over again?

We consulted the "Seller Support team" and the "Account status team" and gave us a reply that was summed up in one sentence: We do not have the relevant authority to investigate this matter for you, and we need to submit a complaint.

We can only watch our links being complained over and over again, and then we are dying in a complaint, we normally abide by and respect the rules of the Amazon platform sellers the final destination can only be extinction?