return shipping
when you sell a book lets say $40 and the buyer returns it, can you be debited $40 and another lets say $35 for the return shipping ? total $75 from your account?
return shipping
when you sell a book lets say $40 and the buyer returns it, can you be debited $40 and another lets say $35 for the return shipping ? total $75 from your account?
8 respuestas
Seller_0rXAME9V4LQSx
Yes. You should read through both the forums and the notices from amazon. They changed who pays for the overages when a customer puts returns in an oversized box. As you have found out, its you.
Quincy_Amazon
Hello @Seller_SoEgExWsFfFdl
Thank you for posting your inquiry to the Forums.
To elaborate on @Seller_0rXAME9V4LQSx's comment, when Amazon provides a customer with a prepaid return shipping label on your behalf through Amazon Buy Shipping, the carrier charges based on the information provided in the label. Carriers may charge or credit you after the package is shipped in the form of Carrier adjustments. These charges are caused by incorrect label information. These adjustments appear in the payment reports in your seller account, though not necessarily in the same settlement period as the original purchase. This help page provides additional information on reasons you may incur a carrier shipping correction charge for seller-fulfilled orders.
I would suggest opening a case with our Support team for assistance if you are still experiencing this concern. Please feel free to provide an update to this thread with the case ID number if you need additional assistance.
Regards,
Quincy_Amazon
