How do I withdraw my money?
In October 2024, my Amazon seller account was blocked, but my money remained in Amazon ($3000). 90 days have passed since the account was blocked and I have requested a withdrawal. In order to do this, I was asked to upload documents and then go through a video interview. At the appointed time, I came to the video interview and an Amazon employee said that 1 document that I uploaded in the previous step was wrong and I needed to replace it with a driver's license. I went back a step and saw that I couldn't delete the old document and upload a new one.
Support cases:
17287812431
17376831441
17460265951
17462283641
17513358811
Who has encountered something similar?
How do I withdraw my money?
In October 2024, my Amazon seller account was blocked, but my money remained in Amazon ($3000). 90 days have passed since the account was blocked and I have requested a withdrawal. In order to do this, I was asked to upload documents and then go through a video interview. At the appointed time, I came to the video interview and an Amazon employee said that 1 document that I uploaded in the previous step was wrong and I needed to replace it with a driver's license. I went back a step and saw that I couldn't delete the old document and upload a new one.
Support cases:
17287812431
17376831441
17460265951
17462283641
17513358811
Who has encountered something similar?
5 respuestas
Seller_OvL8C4BJWiuS9
That all depends on why the account was deactivated-post your deactivation notice.
Roxy_Amazon
Dear @Seller_ZnpMJ06MNslJN,
Thank you for bringing this situation to our attention. We understand you've been unable to access your funds and experienced difficulties during the video interview process regarding document submission.
Since your account has been blocked for more than 60 days, you can now request your funds, but your case needs to be handled directly by our disbursement team. Please send an email to disbursement-appeals@amazon.com using the same email address registered to your seller account. In your email, include a detailed explanation of the documentation issue you encountered during the video interview and attach a clear copy of your driver's license. They will guide you on the next steps.
You can find additional information about our funds disbursement policies and requirements on our help page: Funds disbursement eligibility policy.
Our seller community and I are here to help if you need any clarification.
Best,
-Roxy
