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Seller_KSD7LF975Z1O4

Product Customization ploading an image gives the error "the image provided is not supported" Provide a valid image"

I am trying to add a Product Customization. Uploading an image gives the error "the image provided is not supported" Provide a valid image"

My image is png format 700x700px and 42KB white background. Can you please explain what I am doing wrong?

Thanks

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2 respuestas
Crear y administrar listados
Etiquetas:Imágenes
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Seller_KSD7LF975Z1O4

Product Customization ploading an image gives the error "the image provided is not supported" Provide a valid image"

I am trying to add a Product Customization. Uploading an image gives the error "the image provided is not supported" Provide a valid image"

My image is png format 700x700px and 42KB white background. Can you please explain what I am doing wrong?

Thanks

Crear y administrar listados
Etiquetas:Imágenes
10
24 visualizaciones
2 respuestas
Responder
0 respuestas
user profile
Seller_AXC06kcsKI1qG
En respuesta a la publicación de Seller_KSD7LF975Z1O4

to make image zoomable one side needs to be at least 1000 px

Have you also tried to simply change the format to jpg to see if you get different results?

Product images style guideline

Listings that are missing a main image will not appear in search or browse until you fix the listing.

Choose images that are clear, information-rich, and attractive.

Images must meet the following requirements:

  • Products must fill at least 85% of the image. Images must show only the product that is for sale, with few or no props and with no logos, watermarks, or inset images. Images may only contain text that is a part of the product.
  • Main images must have a pure white background, must be a photo (not a drawing), and must not contain excluded accessories.
  • Images must be at least 1000 pixels on the longest side and at least 500 pixels on the shortest side to be zoom-able.
  • Images must not exceed 10000 pixels on the longest side.
  • JPEG is the preferred image format, but you also may use TIFF and GIF files.

20
user profile
Danny_Amazon
En respuesta a la publicación de Seller_KSD7LF975Z1O4

Hey there @Seller_KSD7LF975Z1O4- appreciate the post, and appreciate @Seller_AXC06kcsKI1qGfor jumping in with some guidance! It sounds like that response should help resolve this for you, @Seller_KSD7LF975Z1O4- but I'll also share this link to our page on common image issues and how to combat them, in case it proves useful!

If their response did help fix this for you, don't hesitate to mark it as the 'most helpful' response so other sellers know how to approach similar situations!

Best,

Danny

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_KSD7LF975Z1O4

Product Customization ploading an image gives the error "the image provided is not supported" Provide a valid image"

I am trying to add a Product Customization. Uploading an image gives the error "the image provided is not supported" Provide a valid image"

My image is png format 700x700px and 42KB white background. Can you please explain what I am doing wrong?

Thanks

24 visualizaciones
2 respuestas
Crear y administrar listados
Etiquetas:Imágenes
10
Responder
user profile
Seller_KSD7LF975Z1O4

Product Customization ploading an image gives the error "the image provided is not supported" Provide a valid image"

I am trying to add a Product Customization. Uploading an image gives the error "the image provided is not supported" Provide a valid image"

My image is png format 700x700px and 42KB white background. Can you please explain what I am doing wrong?

Thanks

Crear y administrar listados
Etiquetas:Imágenes
10
24 visualizaciones
2 respuestas
Responder
user profile

Product Customization ploading an image gives the error "the image provided is not supported" Provide a valid image"

por parte de Seller_KSD7LF975Z1O4

I am trying to add a Product Customization. Uploading an image gives the error "the image provided is not supported" Provide a valid image"

My image is png format 700x700px and 42KB white background. Can you please explain what I am doing wrong?

Thanks

Crear y administrar listados
Etiquetas:Imágenes
10
24 visualizaciones
2 respuestas
Responder
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Seller_AXC06kcsKI1qG
En respuesta a la publicación de Seller_KSD7LF975Z1O4

to make image zoomable one side needs to be at least 1000 px

Have you also tried to simply change the format to jpg to see if you get different results?

Product images style guideline

Listings that are missing a main image will not appear in search or browse until you fix the listing.

Choose images that are clear, information-rich, and attractive.

Images must meet the following requirements:

  • Products must fill at least 85% of the image. Images must show only the product that is for sale, with few or no props and with no logos, watermarks, or inset images. Images may only contain text that is a part of the product.
  • Main images must have a pure white background, must be a photo (not a drawing), and must not contain excluded accessories.
  • Images must be at least 1000 pixels on the longest side and at least 500 pixels on the shortest side to be zoom-able.
  • Images must not exceed 10000 pixels on the longest side.
  • JPEG is the preferred image format, but you also may use TIFF and GIF files.

20
user profile
Danny_Amazon
En respuesta a la publicación de Seller_KSD7LF975Z1O4

Hey there @Seller_KSD7LF975Z1O4- appreciate the post, and appreciate @Seller_AXC06kcsKI1qGfor jumping in with some guidance! It sounds like that response should help resolve this for you, @Seller_KSD7LF975Z1O4- but I'll also share this link to our page on common image issues and how to combat them, in case it proves useful!

If their response did help fix this for you, don't hesitate to mark it as the 'most helpful' response so other sellers know how to approach similar situations!

Best,

Danny

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_AXC06kcsKI1qG
En respuesta a la publicación de Seller_KSD7LF975Z1O4

to make image zoomable one side needs to be at least 1000 px

Have you also tried to simply change the format to jpg to see if you get different results?

Product images style guideline

Listings that are missing a main image will not appear in search or browse until you fix the listing.

Choose images that are clear, information-rich, and attractive.

Images must meet the following requirements:

  • Products must fill at least 85% of the image. Images must show only the product that is for sale, with few or no props and with no logos, watermarks, or inset images. Images may only contain text that is a part of the product.
  • Main images must have a pure white background, must be a photo (not a drawing), and must not contain excluded accessories.
  • Images must be at least 1000 pixels on the longest side and at least 500 pixels on the shortest side to be zoom-able.
  • Images must not exceed 10000 pixels on the longest side.
  • JPEG is the preferred image format, but you also may use TIFF and GIF files.

20
user profile
Seller_AXC06kcsKI1qG
En respuesta a la publicación de Seller_KSD7LF975Z1O4

to make image zoomable one side needs to be at least 1000 px

Have you also tried to simply change the format to jpg to see if you get different results?

Product images style guideline

Listings that are missing a main image will not appear in search or browse until you fix the listing.

Choose images that are clear, information-rich, and attractive.

Images must meet the following requirements:

  • Products must fill at least 85% of the image. Images must show only the product that is for sale, with few or no props and with no logos, watermarks, or inset images. Images may only contain text that is a part of the product.
  • Main images must have a pure white background, must be a photo (not a drawing), and must not contain excluded accessories.
  • Images must be at least 1000 pixels on the longest side and at least 500 pixels on the shortest side to be zoom-able.
  • Images must not exceed 10000 pixels on the longest side.
  • JPEG is the preferred image format, but you also may use TIFF and GIF files.

20
Responder
user profile
Danny_Amazon
En respuesta a la publicación de Seller_KSD7LF975Z1O4

Hey there @Seller_KSD7LF975Z1O4- appreciate the post, and appreciate @Seller_AXC06kcsKI1qGfor jumping in with some guidance! It sounds like that response should help resolve this for you, @Seller_KSD7LF975Z1O4- but I'll also share this link to our page on common image issues and how to combat them, in case it proves useful!

If their response did help fix this for you, don't hesitate to mark it as the 'most helpful' response so other sellers know how to approach similar situations!

Best,

Danny

00
user profile
Danny_Amazon
En respuesta a la publicación de Seller_KSD7LF975Z1O4

Hey there @Seller_KSD7LF975Z1O4- appreciate the post, and appreciate @Seller_AXC06kcsKI1qGfor jumping in with some guidance! It sounds like that response should help resolve this for you, @Seller_KSD7LF975Z1O4- but I'll also share this link to our page on common image issues and how to combat them, in case it proves useful!

If their response did help fix this for you, don't hesitate to mark it as the 'most helpful' response so other sellers know how to approach similar situations!

Best,

Danny

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad