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Seller_kRFJJgGA5mDeg

My account health score is falling with no policy violations

I have had no policy violations in a long time, at least 8 months. My account health score has gone from 1000 to 976 since Wednesday of last week. I am very confused as the only time my account health score has ever gone down was when I had a policy violation about 8 months ago. Does anyone have any idea what could be causing my account health to be going down?

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Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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Seller_kRFJJgGA5mDeg

My account health score is falling with no policy violations

I have had no policy violations in a long time, at least 8 months. My account health score has gone from 1000 to 976 since Wednesday of last week. I am very confused as the only time my account health score has ever gone down was when I had a policy violation about 8 months ago. Does anyone have any idea what could be causing my account health to be going down?

Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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Seller_Qbd0RsfZFEZBY
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

Please search before posting. There is plenty of material on this.

Also click on "Learn More" under the Account Health header.

Its a rolling score so it will go up and down with sales volume

20
user profile
Troy_Amazon
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

Hi @Seller_kRFJJgGA5mDeg,

Thank you for your post. I understand you have questions about your Account Health Rating score (AHR)

user profile
Seller_kRFJJgGA5mDeg
My account health score has gone from 1000 to 976 since Wednesday of last week
Ver publicación
user profile
Seller_Qbd0RsfZFEZBY
Its a rolling score so it will go up and down with sales volume
Ver publicación

As @Seller_Qbd0RsfZFEZBY state, the AHR score can still fluctuate even when no violations are present on the Account Health page. This is likely due to sales volume. The Account Health page measures listing activity on a rolling 180 period. For sales volume falling within this period, you may see a raising or lowering of the AHR score.

For example, if there was a large sales volume in the month of February, as the 180 day rolling metric includes those sales, the score may raise. Sellers will see this elevated score until the sales roll out of the affected 180 date range. In our February example, you would see that score increase from February when they begin to affect the metric until September when the 180 day period for those February orders would elapse. As the affected orders roll out of the 180 period, the AHR score would then drop to reflect that those sales are no longer affecting the score. Typically, the score will increase up to four points for every 200 successful orders completed within the rolling 180 period with no listing violations being incurred.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy

00
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

user profile
Seller_kRFJJgGA5mDeg
It actually does not say that under the learn more account health header.
Ver publicación

There is an FAQ in the "Learn more" link under the account health header that has more detailed information.

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Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_kRFJJgGA5mDeg

My account health score is falling with no policy violations

I have had no policy violations in a long time, at least 8 months. My account health score has gone from 1000 to 976 since Wednesday of last week. I am very confused as the only time my account health score has ever gone down was when I had a policy violation about 8 months ago. Does anyone have any idea what could be causing my account health to be going down?

129 visualizaciones
4 respuestas
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
Responder
user profile
Seller_kRFJJgGA5mDeg

My account health score is falling with no policy violations

I have had no policy violations in a long time, at least 8 months. My account health score has gone from 1000 to 976 since Wednesday of last week. I am very confused as the only time my account health score has ever gone down was when I had a policy violation about 8 months ago. Does anyone have any idea what could be causing my account health to be going down?

Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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129 visualizaciones
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My account health score is falling with no policy violations

por parte de Seller_kRFJJgGA5mDeg

I have had no policy violations in a long time, at least 8 months. My account health score has gone from 1000 to 976 since Wednesday of last week. I am very confused as the only time my account health score has ever gone down was when I had a policy violation about 8 months ago. Does anyone have any idea what could be causing my account health to be going down?

Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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Seller_Qbd0RsfZFEZBY
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

Please search before posting. There is plenty of material on this.

Also click on "Learn More" under the Account Health header.

Its a rolling score so it will go up and down with sales volume

20
user profile
Troy_Amazon
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

Hi @Seller_kRFJJgGA5mDeg,

Thank you for your post. I understand you have questions about your Account Health Rating score (AHR)

user profile
Seller_kRFJJgGA5mDeg
My account health score has gone from 1000 to 976 since Wednesday of last week
Ver publicación
user profile
Seller_Qbd0RsfZFEZBY
Its a rolling score so it will go up and down with sales volume
Ver publicación

As @Seller_Qbd0RsfZFEZBY state, the AHR score can still fluctuate even when no violations are present on the Account Health page. This is likely due to sales volume. The Account Health page measures listing activity on a rolling 180 period. For sales volume falling within this period, you may see a raising or lowering of the AHR score.

For example, if there was a large sales volume in the month of February, as the 180 day rolling metric includes those sales, the score may raise. Sellers will see this elevated score until the sales roll out of the affected 180 date range. In our February example, you would see that score increase from February when they begin to affect the metric until September when the 180 day period for those February orders would elapse. As the affected orders roll out of the 180 period, the AHR score would then drop to reflect that those sales are no longer affecting the score. Typically, the score will increase up to four points for every 200 successful orders completed within the rolling 180 period with no listing violations being incurred.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy

00
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

user profile
Seller_kRFJJgGA5mDeg
It actually does not say that under the learn more account health header.
Ver publicación

There is an FAQ in the "Learn more" link under the account health header that has more detailed information.

img
00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

Please search before posting. There is plenty of material on this.

Also click on "Learn More" under the Account Health header.

Its a rolling score so it will go up and down with sales volume

20
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

Please search before posting. There is plenty of material on this.

Also click on "Learn More" under the Account Health header.

Its a rolling score so it will go up and down with sales volume

20
Responder
user profile
Troy_Amazon
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

Hi @Seller_kRFJJgGA5mDeg,

Thank you for your post. I understand you have questions about your Account Health Rating score (AHR)

user profile
Seller_kRFJJgGA5mDeg
My account health score has gone from 1000 to 976 since Wednesday of last week
Ver publicación
user profile
Seller_Qbd0RsfZFEZBY
Its a rolling score so it will go up and down with sales volume
Ver publicación

As @Seller_Qbd0RsfZFEZBY state, the AHR score can still fluctuate even when no violations are present on the Account Health page. This is likely due to sales volume. The Account Health page measures listing activity on a rolling 180 period. For sales volume falling within this period, you may see a raising or lowering of the AHR score.

For example, if there was a large sales volume in the month of February, as the 180 day rolling metric includes those sales, the score may raise. Sellers will see this elevated score until the sales roll out of the affected 180 date range. In our February example, you would see that score increase from February when they begin to affect the metric until September when the 180 day period for those February orders would elapse. As the affected orders roll out of the 180 period, the AHR score would then drop to reflect that those sales are no longer affecting the score. Typically, the score will increase up to four points for every 200 successful orders completed within the rolling 180 period with no listing violations being incurred.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy

00
user profile
Troy_Amazon
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

Hi @Seller_kRFJJgGA5mDeg,

Thank you for your post. I understand you have questions about your Account Health Rating score (AHR)

user profile
Seller_kRFJJgGA5mDeg
My account health score has gone from 1000 to 976 since Wednesday of last week
Ver publicación
user profile
Seller_Qbd0RsfZFEZBY
Its a rolling score so it will go up and down with sales volume
Ver publicación

As @Seller_Qbd0RsfZFEZBY state, the AHR score can still fluctuate even when no violations are present on the Account Health page. This is likely due to sales volume. The Account Health page measures listing activity on a rolling 180 period. For sales volume falling within this period, you may see a raising or lowering of the AHR score.

For example, if there was a large sales volume in the month of February, as the 180 day rolling metric includes those sales, the score may raise. Sellers will see this elevated score until the sales roll out of the affected 180 date range. In our February example, you would see that score increase from February when they begin to affect the metric until September when the 180 day period for those February orders would elapse. As the affected orders roll out of the 180 period, the AHR score would then drop to reflect that those sales are no longer affecting the score. Typically, the score will increase up to four points for every 200 successful orders completed within the rolling 180 period with no listing violations being incurred.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy

00
Responder
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

user profile
Seller_kRFJJgGA5mDeg
It actually does not say that under the learn more account health header.
Ver publicación

There is an FAQ in the "Learn more" link under the account health header that has more detailed information.

img
00
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la publicación de Seller_kRFJJgGA5mDeg

user profile
Seller_kRFJJgGA5mDeg
It actually does not say that under the learn more account health header.
Ver publicación

There is an FAQ in the "Learn more" link under the account health header that has more detailed information.

img
00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad