We have been sellers for over 20 years. This has never been this bad. We are getting surprise A to Z claims, with no prior notification of them and they are all being granted. No logic at all is associated with them. Even though they all show tracking, they are instant refunded. No questions asked. Amazon takes our ability away to notify customers of shipments arriving late. They deny appeals, which is quite evident that our representation is not even read. All canned responses that make no sense. Are they being responded by AI? What kind of answer is "We received your information, however we are standing by our decision" with no further explanation? We recently had two A to Z claims, that we were not notified of prior to decision, both orders using Amazon buy shipping, both shipped and scanned on time and delivered on time, all within guidelines. We have appealed the decision. Case after case filed that goes nowhere with Seller Support, but to be transferred, and never answered. Meanwhile our ODR is taking a hit. This is insanity. Some kind of logic needs to prevail. We matter too, not just buyers.