Major Drop off in buy box wins and can't figure out why
Hi there,
I have been selling on Amazon for about 5 years now, and have never had any issues with winning the buy box when we were matched with the lowest price on the listing. And then this year, around end of June, early July, just randomly overnight our buy box wins took a dive off a cliff and have never recovered.
Here is an example, one listing which sells about 300 units a month. There are 3 sellers including myself who are always matched at the lowest price. We were always averaging about 100 unit sales a month, give or take, so essentially we were sharing the buy box. But now since the drop off we are only getting 16 sales per month when we are still always matched at the lowest price.
I just can't figure out what is going on. We have a ton of inventory, we sell on FBA, our selling rating is healthy and everything else seems to be normal. I've tried reaching out to account health and seller support, they both just tell me everything is fine. But this is not normal, and there are a ton of other listings we have that are like this. And it has just been killing our sales.
Hoping someone can help.
Thank you in advance.
Major Drop off in buy box wins and can't figure out why
Hi there,
I have been selling on Amazon for about 5 years now, and have never had any issues with winning the buy box when we were matched with the lowest price on the listing. And then this year, around end of June, early July, just randomly overnight our buy box wins took a dive off a cliff and have never recovered.
Here is an example, one listing which sells about 300 units a month. There are 3 sellers including myself who are always matched at the lowest price. We were always averaging about 100 unit sales a month, give or take, so essentially we were sharing the buy box. But now since the drop off we are only getting 16 sales per month when we are still always matched at the lowest price.
I just can't figure out what is going on. We have a ton of inventory, we sell on FBA, our selling rating is healthy and everything else seems to be normal. I've tried reaching out to account health and seller support, they both just tell me everything is fine. But this is not normal, and there are a ton of other listings we have that are like this. And it has just been killing our sales.
Hoping someone can help.
Thank you in advance.
0 respuestas
Seller_wD5YD0OmKahC6
Hi there, are there any mods that can help with this?
Seller_wD5YD0OmKahC6
@Nano_Amazon @Glenn_Amazon @Manny_Amazon @Cooper_Amazon @Josh_Amazon @Roberto_Amazon @Atlas_Amazon@Jameson_Amazon
Seller_BCsJXNkuO7q9e
Are your two competitors now getting the buy-box or is nobody getting it?
Josh_Amazon
Hello @Seller_wD5YD0OmKahC6,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your frustration regarding the sudden drop in Buy Box wins and sales despite maintaining competitive pricing and healthy account metrics.
You mentioned that you've already reached out to Account Health and Seller Support about this matter. To better assist you, could you please provide a recent case ID from your interactions with Seller Support? This will allow me to review the details of your situation and potentially offer more specific guidance or escalate the matter if necessary.
Once you provide the case ID, I'll be able to look into this further for you and see if there are any additional steps we can take to address your concern.
Best regards,
-Josh
